Senior SAP Support Analyst

Position Description

The Senior SAP Support Analyst position, reporting to the VP Digital Transformation, provides strong SAP S/4HANA senior support analyst skills to provide day-to-day support, troubleshooting, and resolving of user errors in SAP system. The individual will also manage bi-annual system upgrades, configuration changes, user access and security. In addition, this analyst will assist with Business Analysis and Project Management supporting business stakeholders and users in Financial Accounting & Controlling, FICO functions, Sales, Procure to Pay and Projects. Also provide guidance, development and testing of new processes, applications and reporting in line with best practices in the SAP public cloud ERP solution

The Senior SAP Support Analyst is a regular, full-time position, and is eligible for our generous employee benefits package, including employer paid health insurance, paid time off, a 401(k) plan with employer matching contributions, and other great benefits.

Key Responsibilities

• Work directly with SAP end-users, and business process owners to analyze and troubleshoot SAP system issues
• Provide end-user support as well as technical guidance for the creation and maintenance of items such as purchase requisitions, purchase orders, AP invoices, Sales Orders, AR invoices and GL accounting entries
• Create / Implement SAP master data changes, SAP configuration changes
• Execute ongoing testing to ensure changes, upgrades and solutions perform as documented and meet business requirements

Preferred Qualifications

• 5+ years with configuring and supporting SAP ERP with focus on financial modules and FICO support, preferably SAP Public Cloud
• Bachelor’s degree in science and engineering, Computer Science, Information Technology, or related field; or equivalent experience
• Candidate should have good practical and working experience with SAP financials, Treasury Management, Order to Cash and Procure to Pay processes.
• Proven experience with SAP master data (GL, Business Partner, Supplier, Customer, Projects)
• Proven experience with SAP configuration (company codes, financial structure, bank accounts, roles, catalogs, and security)
• Demonstrate thorough abilities and a proven record of success with BTP in SAP S/4HANA, Fiori and other cloud services
• Experience with SAP Concur beneficial

Key Attributes for Success

• Excellent ability to effectively use written, verbal, and presentation business communications at all levels of the business from daily users upward to executives, including explaining technical concepts and driving process improvement
• Effective problem-solving skills with an ability to identify issues and resolve, or identify the internal resources to assist
• Quickly learn and understand the business process, issues, and data challenges of our business and industry
• Ability to multi-task and manage tight timelines

Location   Miami, FL  or  Austin, TX  (Miami preferred)

Travel   Up to 5-10% travel as necessary

Job Level   Manager – no direct reports