Senior Scrum Master

Senior Scrum Master

U.S. Citizenship is required for this position due to Department of Defense restrictions

Who We Are

WPS Health Solutions is a leading not-for-profit health insurer in Wisconsin. Our services offer health insurance plans for individuals, families, seniors, and group plans for small to large businesses. We process claims and provide customer service support for beneficiaries of the Medicare program and manage benefits for millions of active-duty and retired military personnel across the U.S. and abroad. In 2021, WPS Health Solutions celebrated 75 years of making health insurance easier for those we serve. Proud to be military and veteran ready.

Our Culture

WPS' Performance-Based Culture is where the great work and innovations of our people are seen, fueled, and rewarded. We accomplish this by creating an inclusive, empowering employee experience, focusing on People, Work, and Conditions. This results in people bringing their authentic selves to work every day in an organization that successfully adapts to business changes and new opportunities. We are guided by our Purpose: Together, making health care easier for the people we serve.

In 2021, 2022, and 2023, WPS Health Solutions was recognized for several awards including:

• Madison, Wisconsin's Top Workplaces
• Top Workplace national cultural excellence awards for Remote Work and Work-Life Flexibility
• Achievers 50 Most Engaged Workplaces® with the further honor of Achievers "Elite 8" winner in the category of Culture Alignment

Role Snapshot

Using servant leadership and leading by example, this Senior Scrum Master will coach between two and three Scrum teams in Scrum practices including self-organization and transparency while improving the adoption of Scrum within the team and the organization. These teams will be focused on Data Migration from our on-prem to our Azure Cloud (GCC High) environment.

How do I know this opportunity is right for me? If you:

• Enjoy coaching teams:
  • Guide and coach the Scrum team and leadership on how to use Scrum practices and values.
  • Provide framework for addressing unplanned work and outside distractions.
  • Facilitate Scrum Events such as Daily Scrum, Sprint Planning, Sprint Review, and Sprint Retrospective as needed.
  • Identify important issues and risks and recommend options for continuous improvement of Scrum practices.
  • Look ahead to identify and facilitate the resolution of dependencies and large work efforts by bringing together the Scrum team, business unit owners and leadership.
  • Coach the Product Owner on tracking these pieces in the Product Backlog and communicating progress and plans to stakeholders.
  • Identify opportunities to build competencies in Agile/Scrum practices and knowledge and participate in those sessions.
• Want to focus on continuous Improvement and innovation:
  • Drive innovation by developing/acquiring new techniques, tasks, tools and applying them at the team level.
  • Assist the team with identifying team metrics to be tracked and reviewed on a continual basis.
  • Share insights and opportunities for continuous improvement with other Scrum Masters during communities of practice discussions.
  • Maintain and review processes, standards, and templates that are required artifacts or deliverables of the team.
• Have a desire to promote healthy communication:
  • Build a trusting and safe environment where problems can be raised without fear of blame, retribution, or judgement and with an emphasis on healing and problem solving.
  • Facilitate getting the work done without pressuring, assigning, or dictating work.
  • Facilitate discussion, decision making and conflict resolution.
  • Function as a servant leader, communicating and removing blocking factors across multiple teams and products.

What will I gain from this role?

• Growing your Scrum Master experience by working with technical teams and business units.
• Working with a diverse group of stakeholders who are committed to making healthcare easier.
• Working with colleagues who are team-oriented and supportive of your professional development.
• Experience working in an agile environment to help drive high priority work.
• Working in a continuous performance feedback environment.
• Working in an environment that serves our Nation's military, veterans, Guard and Reserves along with their families.

Minimum Qualifications

• U.S. Citizenship is required for this position due to Department of Defense restrictions.
• Bachelor's Degree in related field or equivalent post high school and/or related work experience.
• 1 or more years of related work experience.

Preferred Qualifications

• 5 or more years of experience as a Scrum Master.
• Experience in Agile / Scrum development methodologies and tools (Jira / Jenkins / TFS).
• Experience with successful SDLC (Software Delivery Life Cycle) processes including quality assurance and release management.
• Experience with Cloud (Azure) / DevOps / continuous deployment / integration processes and tools.
• Experience with test-driven development and test automation.
• Scrum Master certification (CSM, A-CSM, CSP, CST or equivalent from agile certifying organization).
• Proven leadership skills with ability to motivate others and work collaboratively with teams.

Salary Range$90,000 ~ $120,000The base pay offered for this position may vary within the posted range based on your job-related knowledge, skills, experience and may fall outside the posted range.

Work LocationThis role is open to remote work for this opportunity in the following approved states:

Arizona, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Iowa, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Jersey, North Carolina, North Dakota, Ohio, South Carolina, South Dakota, Texas, Virginia, Wisconsin

Remote Worker RequirementsFor remote position, employee is required to meet remote worker requirements, including a designated work station, a wired (Ethernet) connection to the network, and a minimum of 10Mbps downstream connection with at least 1Mbps upstream (can be checked at https://speedtest.net)

Benefits

• Remote work is encouraged but hybrid work options are available
• Performance bonus and/or merit increase opportunities
• 401(k) with dollar-per-dollar match up to 6% of salary (100% vested immediately)
• Competitive paid time off
• Health, dental insurance, Teladoc starts DAY 1
• Review additional benefits here

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)