Senior Service Delivery Manager

Company Description

Our brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in 2006 under the name of T-Systems Slovakia and ever since has been inextricably linked with the region when became one of the founding members of Košice IT Valley. We have managed to grow from scratch to the second largest employer in the eastern part of the country with more than 3900 employees. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative information and communication technology services.

Job Description

ABOUT TEAM

We`re an awesome team of 24 people who make up the dream team within our chapter. We`re all about working hard, having fun, and getting stuff done together or individually. We bring a diverse set of skills, experiences, and backgrounds to the table, which makes as a dynamic and creative force. Whether it`s brainstorming ideas, solving complex problems, or sharing knowledge with each other, we`re always up for the task.

WHAT WILL YOU DO

Purpose of this job is to create your own team to fulfil and exceed customer expectations. You will be leading the team of specialist in their own field and be a face of Deutsche Telekom IT Solutions Slovakia in front of customer. Close cooperation with counterparts, customers, colleagues from international community will give you a glimpse of cosmopolitan cooperation. 

CAREER PATH

You will get access to significant number of trainings and certificates to benefit your skills to help achieve the best results for customers. We as a team will support your growth and career as an individual.

WHO ARE WE LOOKING FOR

• Someone who has many years of experience in supporting external customers (with all processes and tools that need to be served in this context)
• Someone who has many years of experience in the quotation/sales process
• Someone who has many years of experience in billing
• Someone who has very good knowledge of TSI-FORCE
• Someone who has experience in dealing with SOM@SAP, knowledge of the relevant reports, booking logic, etc.
• Someone who has experience in dealing with SERVICE NOW from the point of view of service delivery management
• Someone who has project management, ITIL know-how, agile methods and working methods

Qualifications

YOU WILL SUCCEED IF YOU HAVE:

• ITIL V4 Foundation, SeM Advanced
• General IT overview - Expert
• DTAG portfolio knowledge - Expert
• MS Office – Advanced
• German language C2-C1 
• English language - optional
• Excellent leadership
• Communication and negotiation skills
• Time management
• Problem solving ability and result orientation
• Presentation skills

Additional Information

WHY SHOULD YOU CHOOSE US

We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:

• Financial benefits
• Benefits with focus on learning and development
• Benefits with focus on health and sport
• Benefits with focus on family and work – life balance
• Other benefits

For more information about our benefits click to Benefits

SALARY

Final salary is negotiable.

We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 2600€ /brutto.

Additional information

* Please be informed that our remote working possibility is only available within Slovakia due to European taxation regulation.