Senior Service Designer- Global Experience Design

This is a role with one of Slalom's global teams - we are open to hiring in many locations and travel will be required as needed by our clients.

Global Business Advisory Services at Slalom

In today's world, fast beats slow, and the secret to speed is the intersection of people, experiences, and technology. We live in and love that intersection as we help our clients reach for and realize their desired business outcomes. We sponsor and create offerings that enable us to deliver business-led solutions while developing business advisory skills and capabilities.

The Role: Service Designer

As a Service Designer, you will define and create exceptional human-centered experiences that benefit people and businesses. You will partner with, lead, and align cross-functional teams to implement end-to-end service experience initiatives. You apply a both front-stage vs back-stage mindset in order to holistically examine the current and future state of an organization.

You strive to understand the complete human journey and create fully aligned, context-driven experiences. You are the vital bridge to ensure that these experiences remain mindful of the business value, and the metrics needed to show the impact of experience in product and service design.

Core Responsibilities

• Plan, execute, and analyze field research (stakeholder & user interviews), articulate user needs, observations, and existing workflows/documentation.
• Synthesize data and translate observations and insights into transformational ideas for new, innovative solutions.
• Partner with business and data analysts to understand business goals, metrics and key performance indicators.
• Take strategy through to execution with a human-centered approach, collaborating across Slalom's capabilities to deliver meaningful impact
• Develop innovative experiences that help our clients connect with their customers and users
• Craft and articulate compelling stories through the power of visualization
• Monitor the competitive landscape and adjacent industries for relevant insights, trends, and innovations to inform new ideas

Desired Background

• Experience planning and executing user research including qualitative methods (contextual interviews, ethnographic research, focus groups, etc.) and quantitative methods (survey design)
• Ability to synthesize large amounts of surfaced data and leverage to develop insights that are actionable, goal-orientated, and unique to the project
• Knowledge of developing user scenarios, journey maps, system maps, service blueprints, ecosystem maps, prototypes that reflect relevant insights that align to the business' strategic goals
• Familiarity in a consulting environment or consultative role, working with clients (whether internal or external)
• An outcome-focused self-starter with the ability to go beyond strategy and articulate ideas into practical formats such as sketches, prototypes, or product backlogs
• Ability to define, lead, and facilitate service design proposals, task orders, sales materials, pitch decks, etc.

About Slalom

Slalom is a purpose-led, global business and technology consulting company. Our purpose-to help people and organizations dream bigger, move faster, and build better tomorrows for all-guides everything we do. And our north star is our vision of a world in which each person has the opportunity to love their life and work.

Since our consulting business started in 2001, Slalom has grown rapidly to 13,000+ team members in six countries and 43 markets. We have close partnerships with over 400 leading technology providers, including AWS, Google, Microsoft, Salesforce, Snowflake, and Tableau.

From strategy to implementation, our approach is fiercely human. We deeply understand our customers-and their customers-to deliver practical, end-to-end solutions that drive meaningful impact.

Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud it invest in benefits that include: meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer additional benefits such as a yearly $350 reimbursement account for any well-being related expenses as well as discounted home, auto, and pet insurance.

Slalom is an equal opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans status, or any other characteristic protected by federal, state, or local law. #LI-SJ1