Senior Service Engineer

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Service Engineer in India.

This role sits at the heart of a high-performance RegTech environment where large-scale financial data systems must remain stable, fast, and reliable. You will support mission-critical trade surveillance platforms used by leading global financial institutions, ensuring smooth operations across complex data pipelines and analytical systems. Acting as a key technical point of contact, you will troubleshoot advanced issues, support customers during critical incidents, and help maintain strict SLA commitments. The environment is fast-paced, collaborative, and highly technical, requiring strong problem-solving skills and clear communication. You will work closely with engineering, product, and customer teams to resolve issues and continuously improve system reliability. This is a hands-on role where ownership, curiosity, and adaptability directly impact platform performance and customer trust.

• Take ownership of troubleshooting and resolution of complex technical issues across production systems, ensuring timely escalation when required and strict adherence to SLAs while keeping customers informed throughout the process.
• Maintain end-to-end case management, including tracking incidents, documenting resolutions, and ensuring accurate reporting within ticketing systems.
• Collaborate closely with engineering, product, and internal support teams to diagnose, investigate, and resolve platform and customer-facing issues.
• Contribute to process improvement by updating SOPs, enhancing knowledge bases, and identifying recurring technical patterns for long-term fixes.
• Support reporting and operational analysis by highlighting SLA risks, maintaining case documentation, and ensuring visibility of critical issues.
• Act as a trusted technical liaison for customers during incidents, providing clear, structured, and reassuring communication.
• Participate in continuous learning and contribute to improving system stability, scalability, and operational excellence.

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Requirements

You bring solid experience in technical support or service engineering, with strong hands-on exposure to Linux systems, Python scripting, and Git-based workflows. You are comfortable working within modern SDLC environments and have experience or familiarity with workflow orchestration tools such as Apache Airflow. You communicate clearly in English and can translate complex technical issues into simple, actionable updates for customers and stakeholders. Strong analytical thinking, ownership mindset, and ability to operate under SLA-driven environments are essential.

• Strong command of Linux systems and command-line tools
• Solid Python skills for scripting, debugging, and automation
• Working knowledge of Git / GitLab workflows
• Familiarity with SDLC principles and production environments
• Experience or exposure to Apache Airflow (DAG-based workflows)
• Strong communication skills in English (written and spoken)
• Ability to manage incidents, prioritize effectively, and work under SLA pressure
• Customer-facing experience (L1/L2 support) is a strong advantage
• Nice to have: AWS (EC2, EFS, NLB, ASG), observability tools (ELK/LGTM), networking diagnostics (ping, traceroute, dig), ITSM processes, and basic financial market knowledge

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Benefits

• Flexible working arrangements (remote, hybrid, or office-based depending on location)
• Competitive compensation aligned with experience and market standards
• Regular performance and salary review cycles
• Medical insurance for employees and immediate family (varies by location)
• Professional development budget for learning, certifications, and conferences
• Exposure to global financial systems and high-impact RegTech solutions
• Collaborative international team environment