Senior Service Manager

Introduction
In this role you’ll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers) where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world.​ Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Your Role and Responsibilities
As a successful Senior Service Manager in IBM CIC you will lead a team of technical experts to ensure the formulation development and implementation of projects that meet and exceed the client’s business objectives. In this role you will work closely with client stakeholders and the IBM team to meet the overall integrated solution plan budget schedule and staffing requirements while exceeding your client’s expectations. Project Managers at IBM succeed by demonstrating a natural bias towards self-motivation and initiative in addition to navigating data and people to find answers and presenting solutions.

If you are passionate about success with both your career and solving clients’ business challenges this role is for you. To help achieve this win-win outcome a ‘day-in-the life’ of this opportunity may include but not be limited to…

Project Management: Creating and executing project management plans including financial scope and change deliverables and communication controls.
Cross-Team Communication: Strong communication skills (written and verbal) with the client partner and account team on project status.
Reporting and Metrics Management: Report and strategize solutions for managing project metrics including project health financials-costs revenue and gross profit team productivity and client satisfaction.
Building Credibility and Influences: Navigating across venues to resolve issues developing and documenting risk mitigation strategies providing project direction that quickly builds credibility and influences as a trusted advisor.
Developing a high-performing team: Cultivating teamwork and problem-solving while working under delivery expectations and deadlines.
Empathy and Service Skills: Demonstrating empathy and service orientation skills for client success.

Required Technical and Professional Expertise
Leads a project team in delivering custom development solutions or for leading a project team in the Maintenance and Support of an application or set of applications using the appropriate business measurements and terms and conditions for the project according to project charter or contract. This specialty has overall performance responsibility for managing scope cost schedule and contractual deliverables. This specialty manages project plan budget structure schedule and staffing requirements including IBM and Client employees and 3rd party vendors. This specialty requires experience with PM methodologies. They are responsible for managing all project resources including subcontractors and for establishing an effective communication plan with the project team and the Client. They provide day to day direction to the project team and regular project status to the Client.

As an equal opportunities’ employer we welcome applications from individuals of all backgrounds. However for you to be eligible for this role you must have the valid right to work in the UK. Unfortunately we do not offer visa sponsorship and have no future plans to do so.

Preferred Technical and Professional Expertise
IT Service Management (ITSM)
Service Integration and Management (SIAM)