Senior ServiceNow Developer

Join the INTERACTIVE BROKERS Team!

Interactive Brokers Group has been consistently at the forefront of trading innovation, starting with the invention of the first floor-based handheld computer in 1983. We pride ourselves on being primarily a technology company and challenging the status quo. We push boundaries to offer our clients the best trading platform with the most sophisticated features at the lowest cost. Software development is the lifeblood of our firm, and it shows in our stellar brokerage platform. Interactive Brokers is regularly recognized as a leader in the financial services industry.

About your team:

IBKR is looking for a developer to join the Enterprise Tools team. This individual will initially develop solutions within various ServiceNow application suites. Currently, the Enterprise Tools team supports Human Resources, IT Service Management, and Security Operations solutions in ServiceNow. In addition, it also supports integrations with ADP, Adobe, Docebo, Azure AD, Greenhouse Recruiting, and our internal IT Asset Management tool. The ServiceNow Developer facilitates the design, development, and support of our supported applications and system integrations between ServiceNow and other internal systems and cloud-based application platforms.

What will be your responsibilities within IBKR: 

• Design and develop solutions for the ServiceNow platform, from current feature enhancements and bug fixes to full application suite deployment. 
• Provide strategic and tactical support to organizational stakeholders and end-users of ServiceNow and other enterprise application products.
• Analyze, prioritize, triage, and resolve Support tickets and requests.
• Work with internal IT teams to design, develop and/or facilitate infrastructure automation.
• Carry out agile sprint-defined development tasks to support release cycles, including the execution of development, unit testing, functional testing, and overall peer review of team member work.
• Build and maintain documentation, training materials, and support guidelines.

What required skills will you need:

• A Bachelor of Science in Computer Science or any related field
• 7+ years of professional programming or infrastructure engineering experience
• Demonstrable ServiceNow administration and development experience with platform features, including client and server JavaScript development, GlideAjax, Service Catalog administration, Flow Designer and Integration Hub, Transform Mapping, Business Rules, and Script Includes.
• A strong understanding of ITIL and experience with configuration management database setup/support and workflow management
• Development experience with HRSD, ITSM, SecOps, or CSM ServiceNow application suites
• API and RESTful web services development experience leveraging JSON, XML, and YAML
• A willingness to learn and support additional platform features and applications as necessary
• Strong verbal and written communication skills

Preferred skills:

• Experience with designing, developing, and configuring ServiceNow UX features such as Next UI, Service Portal widgets, and UI Builder workspaces
• Demonstrated an ability to configure Performance Analytics solutions
• Development experience with App Engine Studio
• Experience supporting business requirements and developing processes using Lean Architecture and Agile methodologies
• Familiarity with Hardware/Software Asset Management ServiceNow application suites
• Automated Testing Framework configuration and deployment experience
• Non-JS Scripting Language Fluency (Python, Ruby, Perl, PowerShell, Bash, etc.)
• Deployed and supported solutions based on common IT Automation tools (Ansible, Jenkins, Chef, Puppet, etc.)
• ServiceNow Certifications related to the development and administration of various products on the platform
• Industry certifications related to Atlassian application administration, Ansible, Jenkins, Puppet, Ruby or any other related technology
• Experience administering Atlassian applications such as Jira and Confluence

• Competitive salary, annual performance-based bonus and stock grant
• Retirement plan 401(k) with competitive company match
• Excellent health and welfare benefits, including medical, dental, and vision benefits
• Wellness screenings and assessments, health coaches and counseling services through an Employee Assistance Program (EAP)
• Paid time off and a generous parental leave policy
• Daily company lunch allowance provided, and a fully stocked kitchen with healthy options for breakfast and snack
• Corporate events including team outings, dinners, volunteer activities and company sports teams
• Education reimbursement and learning opportunities
• Modern offices with multi-monitor setups

This role's anticipated base salary range is $185,000 to $200,000 annually. The offered salary is just part of the total compensation package. In addition to a competitive salary, the company offers both a discretionary cash bonus and stock award as well as a wide range of generous benefits, including health care, tuition reimbursement and much more.