Senior ServiceNow Developer

Senior ServiceNow Developer #652

Clearance: Must be able to obtain a DHS/TSA public trust as required. (US Citizenship is required)

Dev Technology Group is looking to onboard a Senior ServiceNow Application developer with specific, tangible experience or certifications in the following:

• Current System administration certification
• Working knowledge and certification in either ITSM or ServicePortal
• Object oriented development experience focused on Javascript
• Experience migrating form Remedy to ServiceNow is a plus
• Knowledge and certifications in other ServiceNow applications such as SPM (ITBM)
• Specific expertise in Demand Management would be a plus
• Experience building complex Service Catalog items

What You'll Be Doing:

Serve as a ServiceNow developer on a cross-functional development team; 

• Working on an agile team implementing core ServiceNow modules such as Incident, Problem, Knowledge and Change
• Supporting the implementation of the CMDB
• Design and develop custom scoped applications on the Now Platform to meet business requirements, including implementation of client scripts, business rules, workflows, and custom Service Portal widgets
• Collaborate with application teams to design and implement data interfaces with other enterprise application systems
• Create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each
• Develop and manage operational metrics reporting and dashboards
• Support the development and analysis of customer requirements and assist with the development of user stories
• Perform application testing
• Supporting the assessment of current state service desk processes and mapping them (gap analysis) to the ServiceNow out-of-the-box (OOB) ITSM processes.

    Required Education, Skills and Experience:

• Bachelor’s degree in a related discipline, with 5+ years of relevant experience
• 3 or more years of development experience using the ServiceNow platform
• Experience with use of Agile methodologies for software development
• In depth knowledge of development on the ServiceNow Platform, including client and server scripting, ServiceNow REST APIs, and custom widget development in Service Portal.
• Experience with working to support a Federal Law Enforcement agency a plus.
• Experience developing, updating, and interpreting JavaScript on the ServiceNow platform
• Knowledge of ServiceNow development and configuration best practices
• Knowledge of ServiceNow database hierarchies and design
• Experience with development, customization, and administration of multiple components of ServiceNow
• Excellent communications skills
• Excellent teamwork skills

Preferred Education Skills and Experience: 

• ServiceNow Systems Administration certification strongly preferred
• ServiceNow ITSM certification
• ITIL v3 or v4 certification
• Experience with Angular is a plus
• Remedy to ServiceNow migration experience