Senior ServiceNow Developer

In 2001, we set out to revolutionize the prescribing process. Today, our industry-leading solutions do much more than that: Our network supports 2 million healthcare professionals, over 99% of the patient population, and billions of transactions. Our solutions offer simpler, trusted health intelligence sharing at critical points of care for better decisions-from streamlining prior authorizations to delivering comprehensive medication histories to facilitating direct messages between providers.

Our services are at the heart of the healthcare industry, serving doctors, nurses and pharmacists; health systems, independent practices and pharmacies; health plans, pharmacy benefit managers and electronic health record vendors.

We're a company full of smart, driven, genuine people all working together to make healthcare better for all. Join us.

What You're Like

You're relentless in getting stuff done. You apply your expertise in an Agile/DevOps world with other talented people. You're curious about new technology and use your curiosity as fuel to deliver meaningful solutions. And you're into incremental efforts that ultimately reap huge results.

What We're Like

We're a smart team that loves to work toward a common goal: delivering innovative, industry-leading solutions that improve patient care. We pride ourselves on quality work grounded in transparency and accountability. Our goal is to make a positive impact on healthcare, be it on quality, cost, or patient safety.

What the Work is Like

Is your thinking cap on? (Do they still make those?) Here, our challenge is to connect disparate, cross-functional skills to create the desired result. We focus on important milestones, work to understand diverse technologies and develop relationships with various groups of people with varied perspectives.

Job Summary

The Senior ServiceNow Developer's role is to define technical system requirements and making modifications in ServiceNow around the core concepts of business process automation/management, collaboration, business intelligence, and enterprise content management. Leading in the use of agile methodologies, this role will work with all stakeholders (including business leaders and end users) to analyze business needs, develop appropriate custom solutions and ensure that the solutions meet stakeholder expectations.

Responsibilities:

• Design, implement, and maintain ServiceNow applications and workflows
• Support out of the box applications including Problem, Change, Incident, Service Portal, Service Catalog, CMDB, and Service Management
• Automating and streamlining business processes using ServiceNow, along with other integrated tools and technologies
• Lead projects and daily work through the use of agile methodologies
• Gather and analyze end user requirements for application access and usability in accordance with business objectives
• Create and maintain documentation related to maintenance and modifications of designated applications
• Collaborate with subject matter experts in the testing of new and updated applications
• Coaches and instructs end-users in effective use of application
• Maintains up-to-date knowledge of current and emerging technologies and technical strategy related to productivity and collaboration tools, and advises department management where improvements are deemed necessary.

Qualifications:

Basic Requirements:

• 5+ years of ServiceNow Administration and Development
• Support and customization of ITSM & ITOM
• Agile Development methodology or similar experience
• Experience integrating with external systems through SOAP or REST web services
• Building and maintaining documentation of systems and KBs for end users
• Ability to troubleshoot business rules, workflows, and scripts
• Scripting skills such as Python or PowerShell
• ServiceNow Glide Class Scripting
• Works well within a Team and independently
• ITIL Foundation Training

Preferred Qualifications:

• ServiceNow Automated Testing Framework
• Asset Management / Identity Management / Service Desk
• Performing needs analysis, capturing business requirements, proposal development
• Performance Analytics
• Angular.js
• ITIL Foundation Certification

Surescripts embraces flexibility through its hybrid work model where most positions are eligible to work a mix of days in the office and from home. For eligible positions, our hybrid model provides employees with scheduling options. In general, employees may work either 2 days a week in the office and 3 days from home or 8 days a month in the office and the remaining workdays from home.

Why Wait? Apply Now

We're a midsize company. This means you're not just another employee ID number. Here, you can build real relationships and feel supported by truly awesome people with diverse backgrounds and talents in an innovative and collaborative work culture. We strive to create an environment where you can be yourself, share your ideas and work your way. We offer opportunities for learning, development and growth, as well as competitive compensation and benefits, plus flexible working arrangements. Click here to learn more about our benefits and working at Surescripts.

Physical and Mental Requirements

While performing duties of this job, an employee may be required to perform any, or all of the following: attend meetings in and out of the office, travel (sometimes extensively), communicate effectively (both orally and in writing), and be able to effectively use computers and other electronic and standard office equipment with, or without, a reasonable accommodation. Additionally, this job requires certain mental demands, including the ability to use judgement, withstand moderate amounts of stress and maintain attention to detail with, or without, a reasonable accommodation.

Surescripts is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate on the basis of race, color, religion, age, national origin, ancestry, disability, medical condition, marital status, pregnancy, genetic information, gender, sexual orientation, parental status, gender identity, gender expression, veteran status, or any other status protected under federal, state, or local law.

Surescripts participates in E-Verify.

A requirement of this position is that you must be vaccinated against COVID-19 in order to perform your essential job functions. Surescripts will consider accommodation requests as required by law for individuals unable to be vaccinated because of a medical condition or a sincerely held religious belief.

A Day in the Life

See what it's like to work at the nation's most trusted health information network.