Senior ServiceNow Developer

CLA exists to create opportunities for our people, our clients and the communities we serve. We also, promise to know you and help you!

CLA is currently seeking a Senior ServiceNow Developer

The Senior Analyst is responsible for administration of our cloud-based workflow automation platform ServiceNow. This role is responsible for optimizing our workflow automation platform, identify opportunities for efficiencies, usability and manage future implementation plans. Primary liaison between the business, IT team and vendors.

Essential Job Functions

• Resolve issues, questions, and requests related to the implementation of the ServiceNow modules.

• Monitor and manage the application platform to ensure the application is fully functional for the business.

• Collect, evaluate, and coordinate enhancement requests for the supported application(s).

• Coordinate all patching, releases, and development efforts with the vendor and IT teams.

• Test critical business functions and approves successful implementations.

• Develop and configure methods for integrating data from external applications and files into the ServiceNow platform thru various data loads and API interfaces available thru vendors or created internally.

• Design basic and detailed specifications following internal development methodology practices.

• Create custom applications that enhance the ServiceNow platform.

• Extensive testing of solutions being delivered.

• Assist with estimation of effort for enhancements as needed.

• Creates release notes for the business users to understand fixes and/or new capabilities.

• Works with IT Trainer to produce documentation that can be utilized as self-help details.

• Review business requirement qualification documentation from Business Analyst for adherence to platform direction.

Experience

• 4 years of ServiceNow work experience is required. ServiceNow customization and integration experience is preferred.

Education

• Bachelors degree in IT, Computer Science, or related is required (Combination of training, experience and education may be accepted in lieu of degree)

Certifications / Licenses

• None required

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Equal Opportunity Employer /AA Employer/Minorities/Women/Protected Veterans/Individuals with Disabilities.

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Wellness at CLA

To support our CLA family members, we focus on their physical, financial, social, and emotional well-being and offer comprehensive benefit options that include health, dental, vision, 401k and much more.

To view a complete list of benefits click here.