Senior ServiceNow Engineer

Job Description:

POSITION SUMMARY

As an Agiliti Sr. ServiceNow Engineer you would be joining a dynamic DevOps team that is delivering an integrated system to manage multiple aspects of Operations. The system is comprised of core functions (e.g. ITSM, CMDB), medium to large custom scoped back-office services, and large scale delivery applications from the ServiceNow store (e.g. Nuvolo). You will be responsible for translating business requirements into technical solutions, as well as performing peer reviews by those solutions created by partners. You will drive important design decisions with Architects. You will define subsystems and their interfaces, understand solution deployment, and design, and align to a shared technology vision.

PRIMARY OBJECTIVES AND RESPONSIBILITIES

• Develop ServiceNow enhancements and modifications to existing applications such as ITSM, CMDB as well as create custom applications.
• Create and modify business rules, script includes, UI Actions, widgets, and other advanced development functions.
• Support, edit, and create integrations to other products and services including the use of integration hub and orchestration, webservices, scripted APIs, and related transform mappings.
• Work as a team to troubleshoot complex issues or complex development but also be able to work on your own independently from others.
• Triage and support issues from users on the ServiceNow platform and related applications and modules.
• Document and annotate scripts, process flows, update sets, and other workflows associated with ServiceNow development.
• Conducts system analysis, process flows, system interfaces, validations, testing, training, implementation, and change management.
• Work closely with business leadership to respond to, and proactively identify, challenges that can be solved with system and/or process improvements.
• Work closely and effectively with others to maintain consistent process and documentation around requirements, design, development & deployment.
• Prepare necessary documentation and perform adequate knowledge transfer to the support, administration and learning and development teams to ensure effective change management and adoption.
• Maintains membership in relevant industry groups and conferences

KNOWLEDGE, SKILLS AND ABILITIES

• 5-8 years of experience in a system engineering role
• 3-5 years of hands-on ServiceNow administration and implementation
• ServiceNow Certified System Administration Certification required
• ServiceNow Certified Application Developer required
• Experience building custom business rules, script includes, widgets, macros and other advanced development functions
• Strong problem solving, critical thinking, and analytical skills and willingness to present on a variety of functional or technical topics to broad audiences.
• Strong understanding of scoped applications and custom application development
• Proficient in the following languages: JavaScript, HTML, CSS, AngularJS
• Desire to learn and apply new technologies
• Proficient in Agile development methodologies

It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti's investigation of such reports. Affirmative Action Policy Statements

You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination.

Agiliti offers a robust suite of benefits for regular, full-time, non-union employees including: health insurance options for Medical, Dental & Vision plans, Short- and Long-Term Disability plans, Flexible Spending Accounts, Health Savings Accounts, Life Insurance Options, Paid Time Off, 401K Saving Plan with employer match, Employee Discounts, Tuition Reimbursement, Daily Pay program, Employee Assistance Program, Employee Stock Purchase Program (ESPP) and wellness programs.

Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law.

If you require assistance with your application, please contact [email protected].

Primary Job Location:

Corporate MN

Additional Locations (if applicable):

Job Title:

Senior ServiceNow Engineer

Company:

Agiliti

Location City:

Eden Prairie

Location State:

Minnesota

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