Senior ServiceNow/ HR Operations Specialist

Job Overview

The Senior ServiceNow / HR Operations Continuous Improvement Specialist role is both a hands-on and strategic role that provides project leadership and support to Human Resources Operations processes, projects and initiatives. This role is critical in executing technology advancements (SaaS), project initiatives, managing change, driving HR operational excellence, process improvement and providing superior customer support. This role combines the blended skillset of an HR Business Analyst, System Administrator and Project Manager or Coordinator, to consult and manage process improvement projects from original concept through successful change management and final implementation .

What you Will Do:

• Analyze operational efficiency and employee experience to identify improvement opportunities:
• Gather information from a variety of sources; to analyze, interpret, and summarize data gathered, to identify trends and deliver insights
• Identify root cause(s) of problem(s) and improvement opportunities
• Design, test, and implement leading to desired outcomes tied to business results
• Coordinate, implement and manage changes for ServiceNow HR Service Delivery
• Performs access management, process management, knowledge and production support/issue resolution and documentation management
• Supports the daily operations of all myHR ServiceNow requests and system/process maintenance
• Support knowledge base management by creating, reviewing and approving article content and following up with stakeholders on questions/clarifications
• Will help manage to ensure system quality and minimize undesirable impacts and risks for the business
• Initiate and lead process improvement projects:
• Develop project plans, determine project scope, identify objectives, deliverables, dependencies, resource requirements, and establish timelines
• Act as an ambassador and change agent to build and sustain a culture of continuous improvement
• Become an expert in HR technology platforms; stay current on new tools and features and drive adoption of our suite of tools

Requirements

• Bachelor's Degree in Business, Human Resources or related degree preferred or AA with 2 years or GED with 4 years of work experience in lieu of.
• Minimum of 2+ years work experience in project management and process improvement supporting configuration, implementation, enhancements, data analytics and upgrades for SaaS.
• Prior System Admin experience for HR or IT Help Desk Ticket Management systems (i.e. ServiceNow, Zendesk, ServiceDesk) preferred.
• Experience with ServiceNow Case Management, Knowledge Management and Service Portal or HR Service Delivery preferred.
• Broad knowledge of multiple Human Resources functions (i.e. Benefits / L&D / Talent Management / Onboarding) preferred.
• Workday experience preferred.
• Proficient with Microsoft Office (Word, Excel, PowerPoint, Teams, Outlook) product suite.

Company Overview

Our people are the heart of our business, which is why we offer robust benefits to support your health and wellness as well as your personal and financial well-being. The breadth and depth of our family of brands makes it possible for us to offer a variety of dynamic and exciting career opportunities across the country. We provide employee programs designed to enhance your professional growth and development, while ensuring you feel valued, inspired and appreciated at work.

Who we are:

Keurig Dr Pepper (NYSE: KDP) is a leading coffee and beverage company in North America, with annual revenue in excess of $11 billion. KDP holds leadership positions in soft drinks, specialty coffee and tea, water, juice and juice drinks and mixers, and markets the #1 single serve coffee brewing system in the U.S. The Company maintains an unrivaled distribution system that enables its portfolio of more than 125 owned, licensed and partner brands to be available nearly everywhere people shop and consume beverages. With a wide range of hot and cold beverages that meet virtually any consumer need, KDP key brands include Keurig®, Dr Pepper®, Green Mountain Coffee Roasters®, Canada Dry®, Snapple®, Bai®, Mott's® and The Original Donut Shop®. The Company employs more than 25,000 employees and operates more than 120 offices, manufacturing plants, warehouses, and distribution centers across North America.

Keurig Dr Pepper Inc. is an equal opportunity employer and affirmatively seeks diversity in its workforce. Keurig Dr Pepper Inc. recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.