Senior Site Reliability Engineer

Thirty Madison · Brooklyn NY

Company

Thirty Madison

Location

Brooklyn NY

Type

Full Time

Job Description

Senior Site Reliability Engineer 

We are looking for an accomplished Site Reliability Engineer to join our growing Site Reliability team! You will be working alongside a team of dedicated Site Reliability Engineers. We partner with other Engineers and Technologists across the company to establish risk profiles in order to scale processes and practices that ensure a reliable experience for our patients, providers and a quiet on-call rotation for everyone. This is a perfect opportunity for someone who is passionate about automating away classic system reliability issues, coming up with creative solutions to scale impact. We are looking for someone who has an aversion to the “throw more people at the on-call rotation” way of thinking!

Comp | Perks | Benefits
  • Competitive salary packages and career development opportunities
  • 100% coverage on many health, dental, and vision insurance plans
  • 401k with a match, commuter benefits, and FSA
  • Budget for the technology tools you need — whether it’s a laptop, monitor, or special software
  • Annual $750 vacation stipend and $750 wellness allowance
What you get to do everyday:
  • Automate operational tasks with Terraform, CI and scripts
  • Build robust, scalable and availability patterns into the fabric of our ecosystem, tooling, frameworks and patterns to ensure that engineering teams are enabled to move fast without leaving reliability practices as an afterthought
  • Partner with teams launching new products/features/services to establish SLOs and consult on the design to prevent second-order reliability issues from the onset
  • Act as an escalation layer for incidents, participate in on-call for the infrastructure layer and design/implement/consult on org-wide on-call program
  • Debug and triage production issues across the stack in partnership with teams/individuals and follow through to generate lessons and prevent/mitigate future issues
  • Design monitoring and alerting systems in partnership with teams/individuals to detect problems on symptoms, not outages
  • Mentor and share reliability standard processes and practices across the organization to cultivate a culture of reliability
What you bring to the role:
  • Background in Software Engineering including programming and common architecture patterns
  • Proficient at modeling and reasoning about reliability risk across complex systems
  • A passion for collaborating across teams and functions to achieve a common goal
  • Competent in designing and building scalable, observable and robust systems within modern cloud environments (we use AWS and Kubernetes)
  • Passionate about observability as a function of tracing, logging and metrics and turning data (we use DataDog) into tools to ensure reliable systems and fast response to complex incidents
  • Desire to take ownership of problems and act on them independently in a constantly evolving environment

*Contractors and temps are not eligible for benefits.

About Thirty Madison 

Thirty Madison is building the premier healthcare company for people with chronic health issues. Through our novel approach to care delivery, powered by our proprietary platform and brands built around specific chronic conditions, we combine the best of specialist-level healthcare with the convenience of telemedicine.

In just four years, we’ve built a number of brands on top of our platform: Keeps (for men’s hair loss), Cove (for migraine), Picnic (for allergies), Facet (for skin), and Nurx (for women's sexual and reproductive health). We’re growing rapidly, recently raised a $140m Series C, and are backed by some of the best healthcare and consumer investors, including HealthQuest Capital, Mousse Partners, Bracket Capital, Polaris Partners, Johnson & Johnson, Maveron, Northzone, among others.

We are honored to become Great Place to Work certified and be included on BuiltIn's 2021 list of Best Places To Work in New York City, and Best Midsize Companies To Work For. We've also been recognized by Forbes' Best Startup Employers, being named as one of America's Best Places to Work 2022. This recognition is a true testament to our hardworking team and company culture. As we continue to grow, we pride ourselves on finding passionate individuals who truly embody our core values and mission each and every day.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Thirty Madison we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

We are proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity and inclusion.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions. Contact us at [email protected] to request accommodation.

How we are managing through the COVID pandemic and its impact on our team?

These are unprecedented times and we understand COVID-19 is impacting everyone differently. Our primary goal from the beginning of the pandemic has been to ensure employee safety. We went from optional to mandatory work-from-home very quickly in early March, and we have told employees that they can work remotely to allow them to plan accordingly. 

We have also rolled out several initiatives to help our team successfully navigate the uncertainty associated with COVID-19. These initiatives have included providing funds for home office improvements, medical reimbursements, free meditation/mindfulness tools, mandatory “Me Days” away from work, company-wide Refresh days off, and fun opportunities to connect live with teammates each week (such as virtual escape rooms). We continue to examine different benefits, tools, and processes that best support our employees as we continue to work remotely and eventually begin transitioning back to the office.

*Please be aware that there are fraudulent entities who are claiming to be affiliated with Thirty Madison in order to trick job seekers into divulging personal information or making payments based on false representations while impersonating Thirty Madison. These entities solicit money and personal information under the guise of offering you a position with Thirty Madison. The scammers use many methods to perpetuate these scams, including using Thirty Madison’s trademarks on their correspondence to potential victims. Thirty Madison takes the safety and integrity of those seeking employment with us very seriously and we work cooperatively with our legal team, security department and local authorities to address this issue. If you receive a job offer that claims to be from Thirty Madison, please take steps to confirm that it is legitimate by reviewing the offer carefully and contacting Thirty Madison directly if you have any concerns at all. Please note that Thirty Madison will never ask you for bank account or credit card information, and Thirty Madison will not charge you money to apply for a job with Thirty Madison.*

*This employer participates in E-Verify and will provide the federal government with your I-9 Form information to confirm that you are authorized to work in the U.S.*

Apply Now

Date Posted

10/03/2022

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