Senior Site Reliability Engineer

Introduction
Overview
In this role you will be part of a team that develops and supports the Apptio Kubernetes Platform (AKP)
where all Apptio applications are deployed. In a typical day you will interact with Github Linux
Kubernetes ArgoCD Docker Confluence Jira Slack and AWS.

You Are

You are passionate about problem solving and reliability and have significant experience in SRE or an
adjacent role. Your team can count on you to solve challenging problems across the entire Apptio
Portfolio. You collaborate with other SREs developers and support teams to help provide value to the
broader organization. You take responsibility when fixing problems in an automated code first way and are
happy to step outside your comfort zone to develop your skillset. You are a mentor to other engineers and
able to assist Management in key decision making.

Us

The Platform and Site Reliability Engineering team – PRE – at Apptio is responsible for enhancing and
maintaining our Kubernetes platform and driving the adoption of SRE best practices across our
engineering teams. We are a distributed team working across three locations including the United States
Poland and Australia.

Your Role and Responsibilities
• Manage deployments of Apptio services to AKP
• Streamline the deployment process
• Improve observability of the services within your purview by reviewing KPI dashboards and alerting
• Mentor junior to mid-level engineers
• Author and maintain documentation of deployment and monitoring processes
• Write and use runbooks to troubleshoot and triage production issues
• Detect issues and handle Tier 3 troubleshooting
• Drive online “swarm” collaboration sessions
• Collaborate with service developers
• Participate in on-call rotation
• Perform maintenance of the platform (patching resets upgrades etc.)
• Operate independently and own end-to-end delivery of solutions
• Have significant input in the product roadmap and be able to articulate effectively the benefits of alternative technologies

Required Technical and Professional Expertise
• 5+ years’ experience in an SRE or adjacent role
• Functional understanding of at least one programming language and source control (Preferably
Golang)
• Expertise with distributed application deployment and management via Kubernetes
• Expertise with container technologies (e.g. Kubernetes Docker)
• Expertise with Infrastructure-as-code (IaC) concepts (Terraform)
• Expertise with cloud provider services preferably AWS
• Ability to work with RESTful systems and their APIs
• Familiarity with observability (e.g. Prometheus Open telemetry)
• Demonstrated fluency with the English language skills

Preferred Technical and Professional Expertise