Senior Site Reliability Engineer

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way.

When you join Team Amex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. Here, you'll learn and grow as we champion your meaningful career journey with programs, benefits, and flexibility to back you personally and professionally. Every colleague shares in the company's success.

Together, we'll win as a team, striving to uphold our company values and powerful backing promise to our customers, communities, and each other every day. And, we'll do it with integrity and in an environment where everyone is seen, heard and feels like they truly belong.

Join #TeamAmex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers' digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.

How will you make an impact in this role?

You won't just shape the world of software.

You'll shape the world of life, work and play.

Our Software Engineers not only understand how technology works, but how that technology intersects with the people who count on it every day. Today, innovative ideas, insight and new perspectives are at the core of how we create a more powerful, personal and fulfilling experience for all our customers. So if you are interested in a career creating breakthrough software and making an impact on an audience of millions, look no further.

You won't just keep up, you'll break new ground.

There are hundreds of opportunities to make your mark on technology and life at American Express. As a Senior Site Reliability Engineer here is just some of what you'll be doing:

• Identifying opportunities for adopting new technologies
• Manage Spark cluster environments, on bare-metal and container infrastructure, including service allocation and configuration for the cluster, capacity planning, performance tuning,
  and ongoing monitoring.
• Understanding of Spark cluster security, networking connectivity and IO throughput along with other factors that affect distributed system performance
• Partner with Enterprise Architecture and Frameworks organization on Spark Deployment strategies.
• Troubleshoot technical issues to establish the root cause of problems and form a solution or workaround.
• Advanced level expertise in building high performance data and analytical products.
• Proven hands-on development expertise in programming languages (e.g, Java, Python)
• Proven hands-on development expertise in containers (e.g., docker) and major orchestrators (e.g., Yarn, Kubernetes)
• Proven hands-on development expertise in automation tools (e.g., Ansible)
• Working knowledge of software defined data center networking
• Reproduce/Debug issues and as necessary file bug reports, escalate cases to core engineering, and provide the necessary documentation.
• Ability to isolate problems between hardware and software and provide information to the appropriate engineering team(s)

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers' digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.

Minimum Qualifications

• 5+ years hands-on experience with supporting Spark ecosystem technologies in production.
• Working knowledge and experience in Linux, SQL, NoSQL, database concepts and data modeling.
• Data Ingestion, Optimization Techniques, Data Transformation, and aggregation pipeline design/development knowledge is required.
• Hands on experience with Elasticsearchm, Prometheus, FluentD, Grafana and Kibana.
• Experience with scripting with bash, perl, ruby, or python.
• Experience with Linux at a systems administration level.
• Ability to implement data, analytics and obeservability capabilities and mindset at scale.
• Self-motivated with a strong desire to quickly learn and pick up new technical concepts.
• Passionate, enthusiastic, energetic team player.
• Good verbal and written communication skills and need to able to answer questions directly.

Preferred Qualifications

• Should have a broad knowledge of Spark Advantages, Spark Workflows, How to write Spark Jobs, Spark query tuning, and performance optimization.
• Experience with metrics and alarms for monitoring mission critical systems in private cloud compute environments.
• Experience with measuring, analyzing, and optimizing performance.
• Strong understanding of concurrency, parallelism, and distributed system concepts.
• Passion for high-quality code, tests, documentation, and production services.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the "EEO is the Law" poster and supplement and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

Salary Range: $110,000.00 to $190,000.00 annually + sales incentive + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the "EEO is the Law" poster and supplement and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.