Senior Site Reliability Engineer

Rocket Travel is looking for a Senior Site Reliability Engineer to join our rapidly growing global workforce. Today, we're a hybrid team headquartered out of Chicago's West Loop, with team members spread out across the globe from the domestic locales of Michigan to Florida, and Florianópolis, Brazil to Bangkok, Thailand.

In this position, you will be a member of Rocket Travel’s systems team. The systems team builds, maintains, and supports our cloud infrastructure through collaboration with our engineering and data science teams.

This position will be based out of the US. The systems team is mostly remote, but once it’s more safe to travel, occasional trips to Chicago to meet as a team will be encouraged. If you prefer working in an office environment, we have an amazing office in Chicago and in NYC. 

• Work with a group of intrinsically motivated people with a track record for building successful new businesses from scratch.
• Embody curiosity, community, and accountability. We live and build products by these values every day. 
• Own decisions and take action that can be implemented in a matter of days (or hours).
• Get inspired and encouraged to vacation faster, with an annual vacation stipend.
• Receive a competitive compensation package, including bonus, 401k with match, flexible vacation time, maternity and paternity benefits, health, and dental insurance.
• Total Compensation is based on experience - Salary: $120k - $170k, Bonus: 10% - 20%
• Can have the option to work remotely. Though we have great offices in Chicago’s West Loop and in NYC’s Empire State building which you are welcome to use, our current team is fully remote so we’re async/remote first
• Share your passion for travel with equally adventurous teammates. 
• Work within the largest online travel company in the world. Rocket Travel creates B2C and B2B2C travel products and is part of Booking Holdings (BKNG). We have many worldwide partners and a diversified business. Despite the world’s current situation, Booking Holdings has been rated the healthiest company in travel, and Rocket itself is already seeing travel demand surpass pre-pandemic levels

• Expand infrastructure-as-code coverage and automate infrastructure deployment
• Implement cross-product pipeline code to solve common CI/CD issues
• Expand and maintain shared tooling for CI/CD pipelines, application monitoring, and analytics
• Triage structural security issues and design automation to enforce compliance
• Evaluate existing and future cloud architecture, including AWS and SaaS services 
• Create and maintain scripts and pipelines using common languages such as Python, Bash, and Groovy

• Architecture that is 100% AWS-hosted, using AWS native services wherever pragmatic
• Infrastructure implemented in Terraform where appropriate
• GitHub for code management and Jenkins for CI/CD
• Web applications and services written in JVM languages (Java, Groovy, and Kotlin), with front-ends written in React, containerized in Docker
• Third party SaaS products such as DataDog, Cloudflare, and a variety of AWS-hosted services

• At least 5 years production experience managing public cloud infrastructure
• Knowledge of Linux systems administration and troubleshooting
• Knowledge of DNS, HTTP routing/proxying and load balancing
• Demonstrated ability to clearly communicate technical concepts to non-engineers
• Familiarity with security best practices within application and AWS contexts
• Pragmatic approaches to evaluating technology that balances quality and effort
• Experience administering and tuning application stacks
• Experience building CI/CD pipelines (proficiency with Jenkins is a plus)
• Customer-oriented mindset to serving development teams
• Interest in tackling large technical projects & problems, learning deeply about new technologies, and sharing skills & knowledge with other engineers

Our journey

We began in 2013 with the same goal of making travel even more rewarding. This started with our bespoke Rocketmiles website, earning travelers their favorite airline loyalty miles for hotel bookings, and every year since, we’ve advanced our goal.

We now partner with over 60 loyalty programs that travelers can choose from, we build unique partner-branded travel sites, we offer the ability to earn and redeem loyalty rewards, we sit within Booking Holdings—the most experienced Group of travel companies in the world—and we continually grow the number of ways that people can book travel through us, from stays to cars and more.

Travel constantly evolves, opening additional opportunities to create rewarding experiences, and we intend to be at the forefront of building and innovating on those for travelers worldwide.

A diverse and global team

Our teammates work across the globe, in person and remotely. We have offices in Chicago, NYC, Bangkok, Bogota, Kuala Lumpur, Manila, and Cebu. No matter where people work, our main team-building goal is to create a diverse, equitable, and inclusive environment. We do that with a Diversity and Inclusion Committee, setting DEI hiring goals, investing in employee retention, and conducting regular team training that fosters collaboration and morale.

All of these efforts help ensure that we’re promoting a supportive workplace, where people are motivated to grow professionally and build rewarding travel experiences together. 

Note on general employment requirements

Candidates should be authorized to accept employment in the US from any employer, should be willing to start within three weeks of accepting an offer, and should be able to work the same daily working hours as our Chicago office.

A final word

If the idea of working within an environment that promotes accountability, curiosity, and community to build reward travel products sounds motivating to you, we would love to hear from you—even if you’re unable to meet 100% of the job requirements. We never expect people to have all of the answers, as long as they’re willing and able to learn and grow with us.