Senior Site Reliability Engineer (SRE)

Job Description As a Site Reliability Engineer (SRE), you'll help build a meaningful engineering discipline, combining software and systems to develop creative engineering solutions to operations problems. Much of our support and software development focuses on optimizing existing systems, building infrastructure, and reducing work through automation. You'll join a team of curious problem solvers with a diverse set of perspectives who are thinking big and taking risks. In this environment, you'll take the lead on relevant projects, supported by an organization that provides the support and mentorship you need to learn and grow. As an SRE, you'll be focused on running better production applications and systems.
As a part of the FRDC Site Reliability Engineer (SRE) team, you will help identify resilience challenges, build re-useable, foundational software and infrastructure component to improve, influence and validate the resilience and reliability for technologies that move trillions of dollars per day.
Responsibilities include, but not limited to:

• Participate in the design of build, refactor major software components that improve the availability, resilience, performance of our system
• Design, code, test, and deliver software to automate manual operational work
• Support incident responses, blameless postmortem, design and implement the product improvement to prevent incident reoccurring
• Implement application patterns in support of better service level objectives
• Implement self-healing, resiliency patterns
• Exercise failure cases regularly to validate resilience assumptions
• Engage with development teams throughout the life cycle of incident, ensure lessons learned are translated into automated or process adjust responses to help develop software for reliability and scale, ensuring minimal refactoring or changes
• Code, test and deliver software to automate manual operational work
• Troubleshoot incidents, participate in blameless post-incident evaluations and ensure permanent closure of incidents
• Identify application patterns and analytics in support of better service level objectives
• Analyze self-healing and resiliency patterns and contribute to software which can use these outcomes
• Implement best in class monitoring frameworks to accomplish end to end flow monitoring and noiseless alerting

Requirements & Qualifications:

• Bachelor's degree or equivalent experience in a software engineering discipline
• 7+ years of hands-on software engineer experience
• Curious about solving resilience problems in run time at scale
• Expertise in at least one technology stack designing, coding, testing, and delivering software
• Knowledge in a few of the infrastructure components (e.g. routers, load balancers, cloud products, container systems, compute, storage, and networks)
• Experience in cloud native, distributed application design and implementation
• Demonstrated communication and ownership skills
• Debugging and trouble shooting skills
• Collaboration with a diversified high-performing multi-location team
• Excellent analytical, interpersonal and communication skills
• Understanding of SRE methodologies/practices
• Proficiency in ETL skills (Informatica or Abinitio)
• Experience with database development (MySQL / Oracle)
• Infrastructure knowledge required including Unix, Windows, networking, and scripting (e.g. Perl / Python)
• Experience with orchestration tools like Jenkins CI/CD, or Jules
• Experience following source control best practices: Git/bitbucket
• Understanding of architecture and design across distributed systems

Our Corporate Technology team relies on smart, driven people like you to develop applications and provide tech support for all our corporate functions across our network. Your efforts will touch lives all over the financial spectrum and across all our divisions: Global Finance, Corporate Treasury, Risk Management, Human Resources, Compliance, Legal, and within the Corporate Administrative Office. You'll be part of a team specifically built to meet and exceed our evolving technology needs, as well as our technology controls agenda.
When you work at JPMorgan Chase & Co., you're not just working at a global financial institution. You're an integral part of one of the world's biggest tech companies. In 20 technology centers worldwide, our team of 50,000 technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $10B+ annual investment in technology enables us to hire people to create innovative solutions that will are transforming the financial services industry.
At JPMorgan Chase & Co. we value the unique skills of every employee, and we're building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you're looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.
About Us JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Corporate Technology team relies on smart, driven people like you to develop applications and provide tech support for all our corporate functions across our network. Your efforts will touch lives all over the financial spectrum and across all our divisions: Global Finance, Corporate Treasury, Risk Management, Human Resources, Compliance, Legal, and within the Corporate Administrative Office. You'll be part of a team specifically built to meet and exceed our evolving technology needs, as well as our technology controls agenda.