Job Description
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New York NY USA
Hybrid
182K-220K Annually
Senior level
Healthtech • Pharmaceutical • Telehealth
Ro's mission is to help patients achieve their health goals by delivering the easiest most effective care possible.
The Role
As a Senior Site Reliability Engineer you will ensure the reliability and scalability of production systems drive incident response and collaborate with cross-functional teams on best practices for resilience and observability.
Summary Generated by Built In
Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest most effective care possible. Ro is the only company to offer nationwide telehealth labs and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient end-to-end healthcare experience spanning from diagnosis to delivery of medication to ongoing care. Since 2017 Ro has helped millions of patients in nearly every single county in the United States including 99% of primary care deserts.
Ro is consistently recognized as a top workplace in Health Care in New York and for Women and Parents—earning more than 20 honors from Fortune Great Place to Work and PEOPLE since 2021. In 2025 alone we ranked top 5 among medium workplaces in Health Care and New York and top 50 nationwide.
At Ro our mission is to provide world-class healthcare by putting patients first - and that mission depends on reliable secure and scalable systems. As a Senior SRE on the infrastructure team you’ll sit at the core of that effort: contributing to the reliability of our production systems hardening infrastructure and building tools that empower our engineers to ship safely and confidently.
You will work across teams to drive uptime performance and observability – partnering closely with product platform and security engineers.
From designing resilient systems to shaping incident response practices this is a role for engineers who thrive on impact and care deeply about operational excellence.
What You'll Do
- Design and implement resilient infrastructure to support high availability at scale
- Build and contribute to tools and platforms that streamline deployment monitoring and recovery of systems
- Drive incident response and harness learnings leading efforts to minimize downtime and improve MTTR
- Partner with engineering teams to bake best practices for reliability resilience and observability into services
- Automate infrastructure workflows using IaC and other cloud native tools
- Contribute to our culture of operational excellence guiding engineers through reliability practices and raising the bar across the engineering org
What You’ll Bring to the Team
- Strong understanding of systems and infrastructure with experience operating distributed services in production. We are mostly in AWS and leverage a lot of its primitives - EKS RDS Route53 S3 Elasticache to name a few
- Strong programming and automation skills using Go or Python
- Proficiency with infrastructure as code - Terraform / Pulumi
- A passion for observability with hands-on experience in metrics logging tracing using Datadog
- Solid cross-functional communication able to collaborate with product platform security and other teams
- An operational mindset that puts reliability and resilience as a core product requirement
- A mission-driven attitude motivated by the opportunity to make healthcare better.
We’ve Got You Covered
- Full medical dental and vision insurance + OneMedical membership
- Healthcare and Dependent Care FSA
- 401(k) with company match
- Flexible PTO
- Wellbeing + Learning & Growth reimbursements
- Paid parental leave + Fertility benefits
- Pet insurance
- Student loan refinancing
- Virtual resources for mindfulness counseling and fitness
The target base salary for this position ranges from $182300 to $220000 in addition to a competitive equity and benefits package (as applicable). When determining compensation we analyze and carefully consider several factors including location job-related knowledge skills and experience. These considerations may cause your compensation to vary.
Ro recognizes the power of in-person collaboration while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area you will be able to join in-person collaborations throughout the year (i.e. during team on-sites).
At Ro we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer we provide equal opportunity in all aspects of employment including recruiting hiring compensation training and promotion termination and any other terms and conditions of employment without regard to race ethnicity color religion sex sexual orientation gender identity gender expression familial status age disability and/or any other legally protected classification protected by federal state or local law.
Ro is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and interview process. If you require a reasonable accommodation in the application or interview process please contact us at [email protected].
See our California Privacy Policy here.
Top Skills
AWS
Datadog
Eks
Elasticache
Go
Pulumi
Python
Rds
Route53
S3
Terraform
What the Team is Saying
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The Company
HQ: New York NY
824 Employees
Year Founded: 2017
What We Do
Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest most effective care possible. Ro is the only company to offer nationwide telehealth labs and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient end-to-end healthcare experience spanning from diagnosis to delivery of medication to ongoing care. Since 2017 Ro has helped millions of patients in nearly every single county in the United States including 98% of primary care deserts.
Why Work With Us
Ro is powering quality care at scale. The Ro Operating System (ro.OS) vertically integrates the core parts of healthcare bringing together nationwide telehealth lab and pharmacy services on one platform. The result? ro.OS makes it easier for patients to access and providers to deliver high-quality care – millions of times over.
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Ro (Ro.co) Teams
Ro (Ro.co) Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ro’ers in the tri-state area join their colleagues in the NY Hub twice a week for in-person collaboration.
Typical time on-site: 2 days a week
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Date Posted
04/16/2026
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