Senior Software Asset Manager Engineer

Ready to be a Titan?
ServiceTitan is seeking an ambitious, motivated Senior Software Asset Management Engineer to join our Corp Engineering team in one of the fastest growing tech startups in Southern California, backed by the best VC firms in the SaaS space.
We are looking for someone with a technical background in Software Asset Management strategy and a track record of setting and driving strategy and roadmap for a successful SAM process at Service Titan. You will impact ServiceTitan's growth by contributing to the development, oversight and execution of our operations strategy. You will report to our Sr Director, Shared Services. This role will support the Corp Engineering Shared Services team, and will work closely with the Business, Enterprise, Data, Infosec and Infrastructure teams.
In this role, you will play a key role to establish a Software Asset Management process and tool that drives the business strategy for reclaiming budget and maximizing savings by actively controlling and automating procurement, usage, and deployment of software licenses.
The primary responsibility will be creating and implementing strategies and plans that maximize employee adoption and usage of consistent softwares across all ST entities. The SAM will work to drive faster adoption, higher ultimate utilization of and proficiency with the tools/applications/software that impact current business processes. These improvements will increase benefit realization, value creation, ROI and the achievement of results and outcomes by utilizing and rationalizing the right softwares for the capabilities that we deploy in the production environments.
What you'll do:

• Become a Software Asset Management evangelist in integrating the need early in the planning process enabling the success of the organization.
• Facilitate a software rationalization framework using industry best practices and standards at the organizational level.
• Incorporate feedback from leadership, sponsors, lessons learned into the SAM program and track to completion via documentation and delivery of process training programs.
• Develop trusting and productive relationships with stakeholders and project teams across domains.
• Participate and coordinate with Release Management, Incident Management, and other functional teams to assess and ensure software adoption and related ITSM processes are properly completed.
• Provide weekly, monthly, quarterly operational status with success and trend metrics.
• Lead by example with your behavior by demonstrating adaptability, flexibility as you facilitate SAM to drive business results.
• Provide input, document requirements and support the design and delivery of training programs.
• Complete Product capability assessments
• Consult and coach project teams
• Support and engage senior leaders
• Coach managers and supervisors
• Support organizational design and definition of roles and responsibilities
• Coordinate efforts with other specialists
• Evaluate and ensure user readiness
• Manage stakeholders
• Track and report issues
• Define and measure success metrics and monitor progress
• Manage the CMDB
• Review and update all of the above on a quarterly cadence

What you'll need:

• 7+ years' of experience within a fast growing technology company
• A solid understanding of how applications and systems are managed
• Experience and knowledge of software asset management principles, methodologies and tools
• Strong prioritization and problem solving skills
• Direct experience managing day to day and training related to asset management solutions and processes
• Excellent presentation, communication, and interpersonal skills to work cross functionally
• Ability to work cooperatively and collaboratively with all levels of employees, management, and external agencies to maximize performance, creativity, problem-solving, and results
• Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others
• Proven ability to multi-task and manage multiple projects at a time while paying strict attention to detail
• Intelligent, quick thinking, and fast learning team player

Be Human With Us:
Being human isn't about checking every box on a list. It's about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving. We're in this together. Come be human, with us.
What We Offer:
When you join our team, you're not just accepting a job. You're making a career move. Here's how we'll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.