Senior Software Developer - CXO Productivity

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Wealthsimple is on a mission to help everyone achieve financial freedom by reimagining what it means to manage your money. Using smart technology we take financial services that are often confusing opaque and expensive and make them transparent and low-cost for everyone. We’re the largest fintech company in Canada with over 3 million users who trust us with more than $40 billion in assets.

Our teams ship often and make an impact with groundbreaking ideas. We're looking for talented people who keep it simple and value collaboration and humility as we continue to create inclusive and high-performing teams where people can be inspired to do their best work.

Team Overview:

The CXO Productivity team is a stream-aligned R&D team that is working to develop features tools integrations  and ML Models that drive meaningful improvements for our internal CXO (Customer Experience and Operations) team. This involves developing new tools that facilitate their work and inspire new working models to exist. This multidisciplinary team includes members from data science product design and software development. This work with stakeholders that deeply understand CXO workflows and pain-points to create solutions that drive efficiency reduce toil and improve the way our clients’ experience our support organization.

The Role:

We are seeking an energetic and detail-oriented Senior Software Developer passionate about building the future of our internal tools and external CRM integrations. This role is essential for enhancing our existing infrastructure and developing innovative platforms. Your contributions will harness the collective capabilities of our diverse disciplines bringing us closer to our vision of being the most human financial services company in the world.

In this role you will have the opportunity to:

• Influence and implement the development of essential tooling solutions directly boosting our internal process efficiency and empowering colleagues.

• Integrate AI models to streamline processes enhance CX team productivity and reduce response times significantly improving service quality.

• Clearly articulate ideas and strategies ensuring alignment for the strategic application of AI and automation to improve CX.

• Build strong connections across the team & company collaborating with key stakeholders to achieve unified objectives.

Skills you bring:

• Solid experience in software development with a preference for Ruby Rails and/or TypeScript.

• Experience with Temporal.

• Familiarity with modern JavaScript libraries (React).

• Experience in public cloud development and deployment especially AWS.

• Knowledge of best practices in profiling logging tracing tracking and experimenting.

• Ability to decompose work into deliverables with an emphasis on iterative delivery.

• Strong sense of accountability and independence with a proactive approach to pushing projects forward.

• Effective in communicating ideas and project direction to both internal teams and external stakeholders.

• A deep understanding of the synergy between design product and developer teams to rapidly ship high-quality experiences at scale.

Nice to haves:

• Proficient as a CRM developer with extensive experience in API integration cloud computing and Zendesk integration.

• Proficient with event-driven architecture utilizing Kafka and implementing GraphQL APIs.

• Proven track record in designing and deploying consumer-facing products with a focus on solutions for power users.

• Experience in integrating AI models into product ecosystems.

Please apply before Friday June 28th 2024

Why Wealthsimple?

🤑 Competitive salary with top-tier health benefits and life insurance

📈 Retirement savings matching plan using Wealthsimple Work

🌴 20 vacation days per year and unlimited sick and mental health days

📚 Up to $1500 per year towards wellness and professional development budgets respectively

🛫 90 days away program: Employees can work internationally in eligible countries for up to 90 days per calendar year

🌎 A wide variety of peer and company-led Employee Resource Groups (ie. Rainbow Women of Wealthsimple Black @ WS)

💖 Company-wide wellness days off scheduled throughout the year

We’re a remote-first team with over 1000 employees coast to coast in North America. Be a part of our Canadian success story and help shape the financial future of millions — join us!

Read our Culture Manual and learn more about how we work.

DEI Statement

At Wealthsimple we are building products for a diverse world and we need a diverse team to do that successfully. We strongly encourage applications from everyone regardless of race religion colour national origin gender sexual orientation age marital status or disability status.

Accessibility Statement

Wealthsimple provides an accessible candidate experience. If you need any accommodations or adjustments throughout the interview process and beyond please let us know and we will work with you to provide the necessary support and make reasonable accommodations to facilitate your participation. We are continuously working to improve our accessibility practices and welcome any feedback or suggestions on how we can better accommodate candidates with accessibility needs.