Senior Software Engineer, Channels & Handoffs

As a Senior Software Engineer on our Channels and handoffs team, you will work with internal and external stakeholders to iteratively build a platform layer that allows us to integrate with customer success platforms and digital channels.

About You

• 5+ years of experience as a Backend/Full Stack Developer
• Proficient with backend technologies (Python and Node.js, TypeScript is an asset)
• Understanding of databases such as MongoDB, PostgreSQL, ElasticSearch and in-memory stores such as Redis
• Experience with 3rd party LLMs, such as GPT, Azure, Anthropic etc.
• Experience deploying code and strong developer operations
• Commitment to personal growth and continued learning
• Drive and willingness to make the people around you better
• Self-starter, problem solver and strong communicator
• Experience working with public APIs to build reliable third-party integrations

Outcomes

• Execute on our ambitious product roadmap
• Provide your perspective and ideas to help level up our current development practices
• Review the team’s code, provide insightful feedback, foster collaborative community and teach everyone something new
• Ensure that the team is providing the best AI Agent platform experience to our internal developers and external partners
• Participate in an on-call rotation for the services the team owns, triaging and addressing production issues

The expected salary range for this position is $129,264 - $171,478. Actual pay will be determined based on several factors such as past experience and qualifications, geographic location, and other job-related factors permitted by law.

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