Senior Software Engineer, Customer Experience

As part of our Customer Experience (CX) organization, the CX Technology team is responsible for maximizing business results through the innovative use of technology. You will be responsible for translating our service strategy into effective capabilities for both our customers and our agents handling customer inquiries and then advancing the technical capabilities to support those needs.

We are seeking a Senior Software Engineer with experience building large-scale systems and integrating third-party applications. You will make it easier for our team to understand and solve user’s problems, shape how users interact with Dropbox through our support website, integrate support ticketing with other internal systems, be a champion of secure and scalable internal development practices, and build tools that help users diagnose and solve issues on their own.

• You will articulate a technical vision for a more enlightened way of working and work with multi-functional partners to deliver that vision
• You will write code as we expect our technical leadership to be in the trenches alongside junior engineers, understanding root causes and leading by example
• You will partner with product managers, designers and analysts to deeply understand the needs of our users and build a product that serves those needs
• You will develop and execute against both short and long-term roadmaps, making effective tradeoffs between business impact, user experience, and a high-quality technical foundation
• You will improve the team and company – you will be an active participant in our culture (mentorship, interviewing, and new initiatives)
• You will own relationships with other engineering teams and collaborate with other functions within Dropbox

• BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent technical experience
• 5+ years of software engineering and/or work related industry experience
• Previous success developing and shipping a large-scale web application with a user-empathetic mindset
• Skilled at building user-facing software and supporting systems and libraries for the web
• You can handle projects end-to-end and are able to build a minimum working product quickly
• Experience with data and ETL pipelines is a plus

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