Senior Software Engineer II - Full Stack (Contact Center)

Job Title: Senior Software Engineer II Full Stack (Contact Center) Location: India Workplace Type: Remote

Job Summary

We are seeking a highly skilled and experienced Senior Software Engineer to join our team in India. The ideal candidate will have a strong background in software development a passion for solving complex problems ideally supporting call center applications.

What You’ll Do As A Senior Software Engineer

• Design and Development: Lead the design development and implementation of high-quality software solutions and communicating technical decisions through design documentation across two or three software teams

• Technical Leadership: Provide technical guidance and mentorship to junior engineers ensuring best practices in software development.

• Code Review: Conduct code reviews to maintain code quality and consistency.

• Collaboration: Work closely with cross-functional teams including product managers designers and QA engineers to deliver robust software solutions and deliver critical features supporting our contact center applications and related technologies.

• Problem Solving: Analyze and resolve complex technical issues in a timely manner.

• Documentation: Create and maintain comprehensive technical documentation.

• Innovation: Stay updated with the latest industry trends and technologies to ensure our solutions remain cutting-edge.

• Agile Practices: Participate in agile development processes including sprint planning daily stand-ups and retrospectives.

What You Will Bring As A Senior Software Engineer

• Bachelor's or master's degree in computer science engineering or a related field (or four years of equivalent work experience)

• Experience: 8+ years of software development experience with at least 2 years in a senior or lead role.

• Technical experience:

  • Experience with JavaScript and its frameworks (React Vue Angular etc.)

  • Proficiency with SQL preferably PostgreSQL

  • Production JVM language experience preferably Scala

• PostgreSQL expertise

• Development Tools: Experience with development tools such as Git Jenkins Docker etc.

• Cloud Platforms: Knowledge of cloud platforms (e.g. AWS Azure Google Cloud) is a plus.

• Database Management / CRM: Experience with relational and non-relational databases.

• Working knowledge of commercial CRM systems and integrations.

• Excellent communication skills problem-solving abilities and a collaborative mindset.

• Continuous Delivery and Integration experience.

• Experience with test-driven development (TDD) and automated testing frameworks.

• Experience working with real time systems with hundreds of concurrent users preferably call center applications

• Proficiency with version control systems.

• Production Kubernetes experience.

• Proven experience working with US based business teams.

• Excellent written and communication skills both English and Hindi.

• Ability to work within core US business hours / time zone expectations - Eastern Standard Time (EST) overlap

• Workspace: A quiet space to work an internet connection of at least 30 Mbps download | 10 Mbps upload

The application window for this position is anticipated to close in 2 weeks (10 business days) from Sep 12 2024. Please know this may change based on business and interviewing needs.

What You Will Get As A Porch Group Team Member

Our benefits package will provide you with comprehensive coverage for your health life and financial well-being.

• Our benefits include medical insurance accident insurance and retiral benefits.

• Our wellness programs include 12 company-paid holidays 2 flexible holidays privilege/earned leave casual/sick leave paid maternity and paternity Leaves and weekly wellness events.

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