Senior Software Engineer (Python)

Who We Are:

Convoso is a leading provider of omnichannel contact center software. The company was founded on innovation and continues to push boundaries in our industry. 

Headquartered in Los Angeles, the company has employees around the globe working both hybrid and remote. The company culture fosters team integrity, positive persistence, and continuous growth. (A heads up - we were awarded as Built In LA’s Best Places to Work in 2020, 2021 and 2022!)

With Convoso, the future is bright as we continue to evolve our technology.

The company’s foundational product provides the most powerful contact center software available for outbound teams. However, we are expanding our reach by relaunching an advanced version of our conversational AI product. The enhanced capabilities of our Intelligent Virtual Agent (IVA) gives our customers a competitive edge and streamlined productivity by dramatically reducing repetitive tasks. This future forward technology will allow Convoso to grow into new markets across hundreds of use cases. 

Convoso is looking for people who are excited about technology and the fast growing, innovative field of IVA and AI. We are a company of motivated team players driving accelerated growth in a supportive, positive culture. We celebrate a diversity of people, ideas, and backgrounds that contribute to one shared community. 

The Job:

At Convoso, we’re constantly, vigilantly looking for ways to reshape the future of lead generation contact centers. Our mission is to revolutionize the call center industry by empowering agents to convert leads faster. That’s where you come in.

​​ We're seeking a Sr. Software Engineer - Python to work closely with our Tech Lead designing, architecting, developing, and implementing secure and scalable critical business solutions.

Stepping into this very challenging role will mean stepping into a dynamic environment. There’ll be a steep learning curve, but we believe the future belongs to those who build it. Therefore, success for you would mean reaching your full potential in a short period of time, while doing whatever it takes to get up to speed. Success would mean having a strong ability to manage multiple projects with competing deadlines. 

What You'll Be Doing:

• Design, architect, develop and implement secure and scalable critical business solutions.
• Translate Business and User needs into technical requirements and socialize architectural designs to the appropriate stakeholders.
•  Create and maintain design documents, including processes and Sequence Diagram
• Providing technical expertise to developers, architects, and analysts.
• Evolving the technical direction of the services.
• Build and launch products rapidly and incrementally.
• Delivering quality features on time and on budget and executing against project plans and delivery commitments.
• Ensuring the correct operation of the services that your team owns.
• Working with your team members to manage the day-to-day development activities.
•  Helping in hiring engineers for your team.

Who You Are:

• 7+ years of experience with Python.
• 5+ years of experience with MySQL/Maria DB.
• 5+ years of experience programming in HTML5, Javascript, and CSS3.
• Experience with Parallel processing and Multi-threading.
• Experience with NoSQL (Redis/Memcached).
• Web service integration using technologies such as REST, SOAP, JSON
• Technical experience required with the following: Linux (Ubuntu, Centos, Gentoo), Apache/NGINX/Haproxy web servers.
• Experience with Git, Svn.
• Extensive Object-Oriented programming experience.
• Experience with CI/CD, and automation.
• Experience working with additional languages is a plus (React, Perl, Node.js, PHP, Go, C/C++, etc.).
• Excellent technical communication skills 

Work Perks Worth The Hype:

• 100% covered premiums for employees + dependents (spouse + upto four children)
• PTO, Paid Sick Time, Holidays
• Your birthday off
• Monthly credits toward food & beverage
• Employee referral bonus
• And a team of highly experienced and kind colleagues!

HQ Office:

• Casual office environment & dress
• Fully stocked kitchen (Dietary restriction-friendly)
• Flexibility of Shift
• Free parking on office premises