Senior Software Implementation Consultant - Apptio

Introduction
You:
Apptio is seeking individual with business and technology consulting experience to design configure and implement Apptio’s SaaS solutions for our strategic customers. Apptio’s Software Implementation Consultants see the big picture and function as integrators between business needs and technology solutions. This role will work closely with customers and requires strong customer-facing abilities to include active listening and in areas where knowledge or experience is lacking our customers often require strong leadership/partnership to get them to their desired value outcome. If you have the passion and energy to work in a fast-paced environment you are the person we are looking for!

Us:
Apptio an IBM company is the leading technology spend and value management software provider. Its AI-powered data insights empower leaders to make smarter financial and operational decisions. A pioneer and category leader in Technology Business Management (TBM) and FinOps Apptio works with thousands of customers partners and community members worldwide. Visit www.apptio.com.

Your Role and Responsibilities

• Gather and document functional and business requirements from the client as well as translate them into a solution design and specific requirements ensure the solution has alignment to the clients use cases and provides provides maximum solution value and is within scope of Apptio products/services
• Configure test & document Apptio dashboards reports and underlying data models to meet functional design and specifications
• Work closely with other consultants in the organization to leverage skill sets and deliverables.
• Provide end user training as needed
• Collaborate with other departments in the company to achieve customer satisfaction and resolve customer issues in a timely fashion
• Work with the product management and development organization to channel client feedback and solutions into future releases of the Apptio product suite
• Work with content management to channel commonalities across customers into best practices processes & product delivered templates

Required Technical and Professional Expertise

• 7+ years of experience in a business analyst consulting or technical analyst role
• Customer facing experience in system implementation
• Ability to demonstrate experience with data analysis and data manipulation

Preferred Technical and Professional Expertise
General

• Pro-active and self-directed – able to come up to speed on complex difficult concepts with minimal assistance
• Deals well with ambiguity
• Ability to demonstrate experience with data analysis and data manipulation
• Experience with Excel SQL relational databases or business intelligence software
• Team player with solid communication and presentation skills
• Competent with packaged and SaaS application software implementation practices
• High-level knowledge of enterprise IT organizational business and technical environments
• Client-focused attitude – a customer advocate
• Consulting experience in enterprise systems implementations
• Ability to breakdown complex information to simple solution requirements

Business Domain Focus

• Specific knowledge and application of IT services and financial management including budgeting cost allocations capital & operating expense handling program portfolio management and application / infrastructure support
• Operational knowledge of IT infrastructure domains including data centers network / communications server utilization virtual environments storage and application development / support

Technical Domain Focus

• Experience with data dictionaries data analysis and relational databases.
• Skilled at working with large data sets quickly detecting and resolving data-related issues.
• Skilled at completing technical design via iterative mockups.
• Basic programming skills and data analytics e.g. HTML SQL Excel Access Business Objects etc.
• Executive report and dashboard design SQL / SSRS KPI’s Tableau etc.
• Training / certification in ITIL or equivalent