Senior Software Product Manager

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Position Description: 

The Software Product Manager Senior is responsible for leveraging the product roadmap and vision and establishing a cohesive, innovative and industry leading software strategy and implementation directly in alignment with Zayo’s strategic goals. This position is functionally aligned to Product Line Management and works in collaboration with Network Planning and Software Architecture in order to deliver product lifecycle and network automation solutions that drive an accelerated delivery time for each of the product offerings under the Packet umbrella. They manage strategy, coordination and effective handoff to software development teams while defining necessary data and inventory policies and audits that ensure the success rate of services provisioned through software across Zayo’s network. This position works in an agile development environment, interfacing with scrum masters and acting as the software product owner within the designated scrum teams. 

Job Functions & Responsibilities:

• Scrum Product Owner: ensure requirements are clearly understood by software engineering teams in order to execute on business vision. Partner with stakeholders and fellow product owners in order to ensure smooth go to market of new software releases. SAFE practitioner is a plus
• Operational efficiency: drives high-impact organizational and operational efficiency initiatives that improve customer experience, employee engagement & profitability. 
• Strategic Planning and Implementation: partner with leadership to cross-cut existing organizations and deliver high impact processes. Develop growth strategies for areas of responsibility and provide business rationale, suggested priority and risk assessment aligned with Zayo’s business strategy. 
• Data analysis: gather and analyze large amounts of information expeditiously, developing compelling, insightful recommendations. 
• Problem Solving: approaches problems in rational manner using sound strategies that ensure comprehensive understanding and effective resolution. 
• Change Management: develops methods for supporting innovation and change across the organization. 
• Innovation and leadership: provides innovative thought leadership. Drives high impact performance-based culture.
• Cross-functional collaboration: highly collaborative ensuring alignment with business initiatives, priorities aligned with Zayo’s values.
• Prioritization and productivity: handle complex situations and multiple responsibilities simultaneously while appropriately prioritizing long-term projects with urgency of immediate demands.
• Process Enablement and Communication: write a variety of executive, customer & training presentations and reporting across organizations. Develop and operate forums for effective communication – Chatter Groups, Google Sites, Webinars, releases, agendas.
• Status Reports: provide real-time and current information on all deliverables, while monitoring and evaluating activity / progress on projects to determine need for change / escalation. 

Qualifications:

• Undergraduate degree in an engineering, computer science, management or technical field with 5+ years of experience
• Deep telecommunications understanding spanning all layers of the OSI model
• Ability to execute on a highly iterative and innovative Product and Network Automation strategy driving a drastic decrease in delivery times of highly virtualized products
• Experience with network automation strategy including a solid understanding of SDN/NFV and legacy network models, advantages of each, and opinions on how to leverage each
• Coordinates with Network Planning and Capacity Management to ensure software readiness and success rate of automation across Packet products
• Outstanding organizational skills, highly resourceful and proven project management
• Owns a cohesive software implementation plan that directly supports the customer portal end-to-end implementation of products in Zayo’s Digital experience. Including but not limited to project design, assignment, and prioritization, ensuring every project adheres to the below requirements:
• Project priority is clearly understood and reflected at all times
• Project justification includes support via either data analytics or specific use case (ideally both)
• Business and technical requirements are clearly and completely identified and reviewed with stakeholders prior to assignment to IT development team scrum master
• Process flowcharts are included in design (where applicable)
• Network Data Policy and Audit is outlined in collaboration with Network organization
• User Acceptance testing plan created and attached prior to beginning UAT phase of project
• Ensures broad endorsement / adoption of all initiatives
• Project / Roadmap visibility for all stakeholders and executives
• Proven ability to document highly complex processes, procedures, and/or policies in a network architecture and software development context 
• Deep understanding of the people and cultural norms that are behind our values, processes & technologies. 
• Strong analytical business acumen and financial aptitude.
• Active involvement in broader network automation community outside of Zayo including MEF, TMForum and new technology deployments
• Proficient in interpreting business and technical requirements and making decisions that are optimal for Zayo’s vision
• High performing, attention to detail and results-oriented.
• Highly motivated with an eagerness to learn new technologies, be part of a collaborative team, and maintain a transformational and creative mindset.
• Demonstrated ability to effectively communicate both technical and non-technical issues and resolve problems at all levels of the organization both internally and externally.
• Ability to balance short term with long term strategies and resource allocation. 
• Industry Acumen – Profound understanding of industry and business dynamics. 
• Ability to build strong and trusted relationships at all levels of organization.
• Ability to present and communicate with executives. 
• Distinctive problem solving and analysis skills, impeccable business judgment.
• Strong storytelling skills.

Base pay range: $92,000-$134,970, commensurate with experience.

Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance

• Retirement 401(k) Savings Plan

• Fitness membership discounts

• Generous paid time off policy including paid parental leave

Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.