Senior Software Support Engineer

POSITION SUMMARY:

As a Senior Software Support Engineer, you will become an integral part of our critical production application support. We are looking for highly motivated technical support personnel capable of collaborating in a team environment to resolve end user issues involving a variety of products and platforms. 

ESSENTIAL FUNCTIONS:

• Be responsible for customer work requests posted to the support team queue.
• Provide technical support for a multi-client, multi-vendor proprietary environment.
• Perform in-house system integrations with vendors, and user administration tasks.
• Act as Project Manager for limited scope projects.
• Perform initial triage and take appropriate steps to replicate issues prior to escalation to product developers. Ensure timely and accurate completion of the work.
• Have leadership and organizational skills necessary to prioritize assignments, follow through on open issues and escalate when required.
• Collaborate and work effectively with all levels of end users, management, Developers, QA, and colleagues in Support.
• Be a mentor to junior Application support engineers. Act as a technical resource; provide training, assist with resolution of complex issues.
• Routinely contribute to the upkeep of issue documentation.
• Have an affinity for problem solving and practicing effective and timely communication with key stakeholders.

EDUCATION, SKILLS, AND EXPERIENCE REQUIREMENTS: 

• Bachelor’s degree in computer science or related field 
• 5+ years of experience in an Application/Technology support role.
• Solid understanding of web-based client facing applications.
• Familiarity with Microsoft Office & Teams, SharePoint, Tableau, Jira, Confluence, Google platform products, Python, Snowflake, OWA Distribution Groups, Azure, Data Dog, Linux

BENEFITS OF JOINING IPG:

One of our primary goals is to support the health and well-being of you and your family. Our compensation plan includes the following benefits, in addition to many others:

• Healthcare Options
  • Medical
  • Dental
  • Vision
  • Prescription
• Dependent and Health Care Flexible Spending Accounts
• 401(k) savings plan with company match
• Flexible based Paid Time Off
• Employee Assistance Program
• Legal Assistance Plan
• Tuition Reimbursement
• Employee Stock Purchase Plan
• Exclusive discounts on cell phones, gyms, and everyday purchases

IPG is an equal opportunity employer and we value diversity inclusion and equity at our company. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, national origin, gender, sexual orientation, age, gender identity, marital status, citizenship, disability, genetic information or veteran status or any other basis prohibited by applicable federal, state or local law.