As a Senior Solution Consultant at Atlassian you will partner with clients to resolve business challenges using Atlassian products develop technical solutions and support service expansion while collaborating with various teams.

Working at Atlassian
Atlassians can choose where they work - whether in an office from home or a combination of the two. That way Atlassians have more control over supporting their family personal goals and other priorities. We can hire people in any country where we have a legal entity.
Your future team
The Atlassian Advisory Services team is a globally distributed team of Atlassian experts who are passionate about creating customer success. Advisory Services team members engage with our largest strategic and enterprise organizations with some of the most complex business challenges to help them deliver delightful solutions to their users. We provide customer teams with trusted advisors to help orchestrate successful outcomes providing the highest benefits from their Atlassian investment. At Atlassian you'll have an impact on millions of users fast! We don't just want to know your opinions we want to see your ideas in action. We hire great people and then trust them to be great.
We're hiring a Senior Solution Consultant with an Service Management focus focus to join our East Coast Strategic Advisory Services team as an individual contributor - this is not a managerial role. Atlassian Solution Consultants are experts in Atlassian products practices and solutions delivering guidance to drive value realization for clients that have purchased Advisory Services from Atlassian. Each member of the team is accomplished at delivering performant strategic technical guidance at scale aligning product capabilities with business needs and desired outcomes.
You will help our strongest promoters showcase successes to their peers and serve as the tip of the spear in growing the reach of our technologies for new use cases and markets. Our aim is to help customers unleash the potential of their teams and get the most out of their Atlassian investment.
What you'll do:

• Collaborate with your peers in Advisory Services to align on strategic outcomes that deliver exceptional service to our customers
• Partner with customers to help solve their business challenges and achieve their internal goals through Atlassian products practices and solutions
• Identify and promote opportunities for service and product expansion within a client's organization
• Cultivate deep industry and solution expertise staying up-to-date with evolving best practices that support different types of teams
• Create technical solution content and prescriptive guidance to support customer goals and outcomes in one or more Atlassian solution areas
• Partner with non-customer-facing teams across Atlassian to advocate for customer needs and innovative solutions that address their business drivers
• Spend up to 30% of your time traveling domestically and in some cases internationally for both internal and customer-facing events

Your background:

• 6-8 years of experience within SaaS companies
• 5+ years of experience in customer-facing roles where you've engaged with and influenced customer stakeholders that range from technical administrators to executive leadership
• Demonstrated expertise in ITSM including
  
  • Experience with popular best-in-breed products in the ITSM space and Atlassian ecosystem that support enterprise-grade IT operations
  • Background in IT operations roles including request asset incident problem change and knowledge management
  • Experience identifying testing deploying and/or integrating best-in-breed ITSM tooling that satisfies customer requirements and improves the end-user experience
• You're fluent in English and nice to have a second language such as Spanish French or Portuguese for business communication.

It's nice if you are:

• Comfortable coaching best practices and tailoring curated guidance for stakeholders to facilitate those practices
• Experienced working on cross-team projects engaging with Sales Product Support and other teams
• Experienced working with large customers in a consulting or technical expert capacity

Compensation
At Atlassian we strive to design equitable explainable and competitive compensation programs. To support this goal the baseline of our range is higher than that of the typical market range but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills expertise or experience.
In the United States we have three geographic pay zones. For this role our current base pay ranges for new hires in each zone are:
Zone A: USD 156600 - USD 204450
Zone B: USD 141300 - USD 184475
Zone C: USD 130500 - USD 170375
This role may also be eligible for benefits bonuses commissions and equity.
Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However please confirm the zone for your specific location with your recruiter.
Benefits & Perks
Atlassian offers a wide range of perks and benefits designed to support you your family and to help you engage with your local community. Our offerings include health and wellbeing resources paid volunteer days and so much more. To learn more visit go.atlassian.com/perksandbenefits .
About Atlassian
At Atlassian we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate based on race religion national origin gender identity or expression sexual orientation age or marital veteran or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process visit go.atlassian.com/crh .