The Senior Solution Consultant collaborates with clients to address complex business challenges using Atlassian products providing strategic guidance and fostering successful outcomes while maintaining a strong customer focus.

Working at Atlassian
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Your future team
The Atlassian Advisory Services team is a globally distributed team of Atlassian experts who are passionate about creating customer success. Advisory Services team members engage with our largest strategic and enterprise organizations with some of the most complex business challenges to help them deliver delightful solutions to their users. We provide customer teams with trusted advisors to help orchestrate successful outcomes providing the highest benefits from their Atlassian investment. At Atlassian you'll have an impact on millions of users fast! We don't just want to know your opinions we want to see your ideas in action. We hire great people and then trust them to be great.
We're hiring a Senior Solution Consultant with an Enterprise Strategy and Planning focus to join our Advisory Services Delivery team as an individual contributor - this is not a managerial role. AtlassianSolution Consultantsare experts in Atlassian products practices and solutions delivering guidance to drive value realization for clients that have purchased Advisory Services from Atlassian. Each member of the team is accomplished at delivering performant strategic technical guidance at scale aligning product capabilities with business needs and desired outcomes.
You will help our strongest promoters showcase successes to their peers and serve as the tip of the spear in growing the reach of our technologies for new use cases and markets. Our aim is to help customers unleash the potential of their teams and get the most out of their Atlassian investment.
What you'll do:

• Collaborate with your peers in Advisory Services to align on strategic outcomes that deliver exceptional service to our customers
• Partner with customers to help solve their business challenges and achieve their internal goals through Atlassian products practices and solutions
• Identify and promote opportunities for service and product expansion within a client's organization
• Cultivate deep industry and solution expertise staying up-to-date with evolving best practices that support different types of teams
• Create technical solution content and prescriptive guidance to support customer goals and outcomes in one or more Atlassian solution areas
• Partner with non-customer-facing teams across Atlassian to advocate for customer needs and innovative solutions that address their business drivers
• Spend up to 30% of your time traveling domestically and in some cases internationally for both internal and customer-facing events

Your background:

• 6-8 years of experience within SaaS companies
• 5+ years of experience in customer-facing roles where you've engaged with and influenced customer stakeholders that range from technical administrators to executive leadership
• Create technical solution content and prescriptive guidance to support customer goals and outcomes in one or more Atlassian solution areas
• Partner with non-customer-facing teams across Atlassian to advocate for customer needs and innovative solutions that address their business drivers
• Demonstrated expertise in Enterprise Agility including
  
  • Experience discovering enterprise program and team-level Agile practices and Agile anti-patterns providing guidance on the organizational operational and delivery dysfunction
  • Expertise in mapping customer operational practices to product capabilities and design solutions that reinforce their desired scaled agile methodology or enterprise strategy & planning goals
  • Hands-on delivery of successful enterprise strategy & planning tool implementation deployment integration enablement and adoption outcomes into customer environments
  • Direct experience working with software development Agile or enterprise strategy & planning tools (e.g. Align Focus Radar Jira Plans Rally Rational Team Concert[RTC] ADO VersionOne etc.)
• Demonstrated expertise in our Cloud Platform including:
  
  • Experience administering Atlassian Cloud ecosystems including applications like Guard Jira Software Jira Service Management Confluence Rovo etc
  • Background in SaaS based-architectures integration methods and associated security considerations

It's nice if you are:

• Comfortable coaching best practices and tailoring curated guidance for stakeholders to facilitate those practices
• Experienced working on cross-team projects engaging with Sales Product Support and other teams
• Experienced working with large customers in a consulting or technical expert capacity

Compensation
At Atlassian we strive to design equitable explainable and competitive compensation programs. To support this goal the baseline of our range is higher than that of the typical market range but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills expertise or experience. In the United States we have three geographic pay zones. For this role our current base pay ranges for new hires in each zone are:
Zone A: $156600 - $204450
Zone B: $141300 - $184475
Zone C: $130500 - $170375
This role may also be eligible for benefits bonuses commissions and equity.
Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However please confirm the zone for your specific location with your recruiter.
Benefits & Perks
Atlassian offers a wide range of perks and benefits designed to support you your family and to help you engage with your local community. Our offerings include health and wellbeing resources paid volunteer days and so much more. To learn more visit go.atlassian.com/perksandbenefits .
About Atlassian
At Atlassian we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate based on race religion national origin gender identity or expression sexual orientation age or marital veteran or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process visit go.atlassian.com/crh .