Senior Solution Definition Analyst

Job Title

Senior Solution Definition Analyst

Summary of the role:

Be a functional expertise entry point in all solutions handled within the division for complex and cross functional solutions analysis/recommendation

In this role you'll:

• Has working experience and advanced and specialized functional knowledge in travel agency business procedures and how the Amadeus Sell Connect point of sale contributes to the business.
• Acts as a reference for colleagues with less experience and supports junior team members.
• Influences decisions related to own activity, anticipating dependencies and consequences in complex scenarios, contributes to transversal projects, proposes improvements to processes and is accountable for own and team commitments.
• Works independently within plan dictated by manager, with some guidance on most complex situations.
• Possess and maintain agile Product Owner Certification
• Analyze and capture solution elements for large cross functional CPs, and other complex cross-organization, cross-functional solutions
• Respond to the needs of the Central and/or Regional commercial organization in close collaboration with all Product Definition and Development teams of the division
• Identify areas of repeat/common use and optimize the work of the department by documenting coherent, re-usable solution responses
• Be accountable for providing information status to stakeholders on a regular and relevant basis at any stage of the engagement
• Register and spot all the impacts on Amadeus Solutions and Products that are provided to clients and ensure that they are properly handled and solved by the accurate teams
• Provide support and expertise to Product, Sales and Account teams in functional, technical recommendation for new solution including
• Contribute and support in the preparation of proposal responses and other ad hoc customer requests. Support to sales / pre-sales efforts via customers' needs understanding, gaps identification and product design proposition.
• Provide recommendation for new solution in collaboration with Customer Bespoke Services teams and coordinate input
• Analyze needs and requirements, from customer and internal sources, and propose functional solution recommendations with supporting rationale
• Document and present solution recommendations
• Support new business opportunity study when it comes to complex solution
• Suggest/propose ways to improve customer satisfaction
• Develop, Maintain and share solution analysis and expertise with the wider divisions
• Define and execute the communication/training strategy within the team
• Build and deliver Training material: tutorials, user guide, videos for internal and external team training
• Define, develop and implement communication between commercial organization and Customer Bespoke Solutions organization on complex solution or escalation.
• Track and Measure the performance of the overall functional solution determination processes and propose and implement improvements.
• Advanced knowledge of handling ticket exchanges, refunds, and fare rules is desired.

About the Ideal Candidate:

• Bachelor level or higher degree in Technology or Business Management (Equivalent experience considered).
• 5+ Years working as a business analyst, solution designer, and/or product definition specialist.
• 5+ Years working in the travel or technology industry (Amadeus functionality experience preferred).
• Must have demonstrated competency in communication skills (written and spoken).
• Agile Product Owner or SCRUM Master certification desired.
• U/X Design experience a plus.
• Project Management certification a plus.

What we can offer you:

• Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.
• Work from anywhere: onsite, hybrid or fully remote.
• Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.
• Enter a diverse and inclusive workplace, join one of the world's top travel technology companies and take on a role that impacts millions of travelers around the globe.

Application process:

The application process takes no longer than 10 minutes!

Create your candidate profile, upload your Resume/CV and apply today!

Diversity & Inclusion

Amadeus is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or a related medical condition), ancestry, national origin, age, genetic information, military or veterans status, sexual orientation, gender expression, perception, or identity, marital status, mental or physical disability status, or any other protected federal, state, or local status unrelated to performance of work involved.