Job Description
- Collaborate with Account Managers and Sales to develop strategic and technical sales opportunitiesÂ
- Attend and support sales calls from a technical solution architect perspective to advance qualified opportunities
- Use consultative techniques to conduct in-depth technical discovery with potential new and existing customers
- Work with account managers and sales to develop Problem Statements for typical engagements and develop Solution Sheets for qualified opportunities
- Work with Account Managers to expand reach in key accounts by positioning additional products and services offered by the Adaptavist GroupÂ
- Engage with communities and gain deep knowledge in at least one of the key Adaptavist practices - Cloud, ITSM, DevOps, Agile, and Work ManagementÂ
- Identify future opportunities for The Adaptavist Group within a practice
- Drive client retention by developing and maintaining trusted advisor status through high-level business conversations
- Assist The Adaptavist Group stakeholders in developing a range of technical solutions and packages that will address customer needsÂ
- Support The Adaptavist Group in fostering expansion in existing key accounts using our technical expertiseÂ
- Coordinate with various colleagues on customer solution proposal developmentÂ
- Participate in quarterly business reviews of key accounts and engagements
- Leverage The Adaptavist Group's reach to build and expand industry contacts both internal and external
- Utilise The Adaptavist Group CRM of choice to record customer interactions, analyse account information and plan strategic actions based on customer needs
- Assist The Adaptavist Group Marketing in developing practice-led campaigns.Â
- Actively participate in customer retrospectives by working with Account Managers, Project Managers and Delivery to ensure a positive outcomeÂ
- Build and run customer demonstrations of Adaptavist solutions and the many partners Adaptavist work with, including Aha, Atlassian, Slack, GitLab, Cloudbees, AWS, Google Cloud Platform and Azure (to name a few).Â
- Participate in industry and customer events where required
- Provide thought leadership throughout The Adaptavist Group and to the group’s portfolio of customers
- Collaborate with various stakeholders to plan, develop and execute tactical actions within key accounts to support account plan outcomes
- Seek opportunities for business development through objective competitor analysis
- Utilise strong communication skills to communicate complex technical messages to varied stakeholders and audiences using appropriate language and tools
- Work on behalf of the customer to ensure the delivery engagement addresses the agreed-upon problem statement
- Broad knowledge of current and emerging practices in the digital workplace
- Deep knowledge of Atlassian technologies and solutions
- Proven experience in delivering client-focused solutions
- Strong consultation skills
- Ability to address unidentified, underlying and long-term customer needs and services in addition to specific service requests
- Fully embrace The Adaptavist Group Values of Trust; Pragmatism; Teamwork; Humility; Principles, and Curiosity
- Recognise and value the contributions of all team members.
- Proficient communicator in both written and oral presentations using appropriate clear communication skills
- Deep knowledge of two or more of The Adaptavist Group practices - Cloud, ITSM, DevOps, Agile or Work Management
- Fluency in both Italian and English
- Working knowledge of Adaptavist’s partner technologies and solutions (Gitlab, Sonatype, AWS, Aha!, and more)
Date Posted
05/23/2024
Views
6
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