Senior Solutions Architect

About AXS

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment. Together we keep the world cheering.

The Role 

AXS is seeking a Senior Solutions Architect to join our team. The Solutions Architect provides vision and leadership to define fan engagement email marketing automations that successfully build profitable, long-term fan relationships while ensuring that all campaigns are aligned with the company's overall strategy, branding, and marketing and sales goals. 

What You'll Do

• Ideate, design and build salesforce email marketing and push notification solutions usings Salesforce Marketing Cloud and other integrated technologies/data platforms.
• Build & execute salesforce marketing cloud automations supporting pre, during, post event email and push notification strategy
• Develop rETL audience syncs in Hightouch and owns all SQL changes for SFMC marketing automations.
• Edits data extensions as needed to meet campaign objectives.
• Collaborate with key stakeholders to build, iterate, and improve existing or new processes and functions.
• Partner with Product, Analytics and Marketing in the implementation of automated workflows, triggers, and activation of other channels within Salesforce Marketing Cloud
• Implement processes for other divisions for e-mail requests, communication of KPIs & strategy.
• Champion continuous advancement of email marketing capabilities including targeting, and personalization in collaboration with multiple stakeholders, designers, developers, business teams at the direction of department leadership.
• Present the solution to both technical and business stakeholders

What You'll Bring 

• 2-3 years’ experience in email marketing management
• BA/BS Degree (4-year) in Computer Science or a related technical area
• 10+ years related technical experience, including 5 years' experience with architecting systems/solutions.
• At least 3 years of experience with technical implementations
• Advanced experience with Salesforce Marketing configurations
• A solid background in CRM, campaign process design and implementations
• Creation of logic for data ingestion & extensions
• HTML, AMPscript, SQL
• Experience with the Sales/Service Cloud to Marketing Cloud connector desired
• Experience with diagramming software required (LucidCharts, Visio, etc)
• Strong aptitude toward communicating complex business and technical concepts using visualization and modeling aids. Ability to conceptualize and design sophisticated wireframes, workflows, and diagrams.
• Experience leading technical implementation and Email Marketing Management

• Experience creating logic for data ingestion & extensions. Experience configuring Email Studio (including Contact Builder, Automation Studio, and Journey Builder) required
• Experience configuring additional Marketing Cloud functionality (Audience Builder, Advertising Studio, Audience Studio)
• Salesforce Sales and/or Service Cloud foundational knowledge highly desired
• Marketing Cloud Email Specialist and Marketing Cloud Consultant certifications desired.

Pay scale $137,191-$187,079

What’s in it for You?

• A highly visible and strategic role where you will be working with stakeholders across the business, and directly with our high-profile sports and music clients.
• Extraordinary People – we’re not kidding!
• Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Opportunities for learning and leveling up through training and education reimbursement.

More About AXS

AXS sells millions of tickets every year for 500+ partners across North America, Europe, and Asia, from venues like the O2 in London and the Red Rocks Amphitheatre in Denver to teams like the Los Angeles Clippers, Minnesota Timberwolves, and Houston Rockets. Headquartered in Downtown Los Angeles, California, AXS employs more than 500 professionals in multiple locations worldwide, including Charlotte, Cleveland, Dallas, Denver, Las Vegas, London, Tempe, Stockholm, and Tokyo. At each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. We love what we do along with our fantastic culture, enviable perks, and comprehensive benefits.

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.
Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.