Senior Solutions Architect

About The Role

We are seeking an experienced Senior Solutions Architect to join our growing Enterprise Customer Success team. As a Solutions Architect at Jasper, you'll be at the forefront of helping our customers achieve their AI content creation goals. You’ll partner closely with our Customer Success team to scope, build, and train customers on case-specific configurations of the platform. A successful hire will have an in-depth knowledge of AI content generation, a passion for helping others, and strong communication skills that allow you to communicate complex information effectively to technical and non-technical stakeholders. 

The role is open to candidates located in the US and can be remote within the United States. 

 What you will do at Jasper

• Partner with Customer Success Managers and Account Executives to identify, plan, scope, and deliver customized technical implementations to high-value customers.
• Collaborate with customers to successfully manage and customize technical use cases of Jasper. This may include building custom templates, workflows, fine-tuned AI models, and API implementations. 
• Create and deliver use-case-specific training to ensure customers are successful at using Jasper to meet their content needs.
• Provide ongoing support and answer questions from customers including delivering training, providing technical support, troubleshooting, and helping ensure the customer is set up and effectively utilizing Jasper.
• Continuously improve service delivery processes and methodologies. 

What you will bring to Jasper

• 5+ years of experience in post-sales Marketing SaaS implementation and customization.
• Strong technical aptitude in the subject matter of AI prompting and architecting complex technical solutions including APIs.
• Great project management skills, including strong communication around project timelines, and the ability to manage multiple projects simultaneously.
• Excellent communication and interpersonal skills as well as experience working with customers in a training capacity.
• Ability to work well in a fast-paced, dynamic environment. 

Compensation Range

At Jasper, we believe in pay transparency and are committed to providing our employees and candidates with access to information about our compensation practices. This role's expected base salary range is $134,000 - $158,000. Compensation may vary based on relevant experience, skills, competencies, and certifications.

Benefits & Perks

• Comprehensive Health, Dental, and Vision coverage beginning on the first day for employees and their families
• 401(k) program with up to 2% company matching
• Flexible PTO with a FlexExperience budget ($900 annually) to help you make the most of your time away from work
• FlexWellness program ($1,800 annually) to help support your personal health goals
• Generous budget for home office set up 
• $1,500 annual learning and development stipend 
• 16 weeks of paid parental leave