Senior Solutions Consultant

Do you have a passion for solving customer problems? Do you thrive in a fast-paced competitive team-oriented start-up environment? We are looking for a motivated and customer-focused Solutions Consultant to join our team! The right candidate will have advanced experience as a Contact Center Solutions Architect with a proven track record of assisting sales with navigating large enterprise deals.

Job Location: Remote Work USA: Candidate must reside in one of the following states to be considered for this role: CA CO FL GA IL ID IN MA MD MI NE NC NJ PA TN TX VA

Why work for SuccessKPI:

• Opportunity to work for an organization that prides itself on offering a diverse and dynamic culture where employees are proud to work

• Opportunity to work for a fast-growth global company in the rapidly growing analytics space

• Opportunity for career development and growth opportunities as we grow and scale

• Opportunity to build industry relationships and work alongside seasoned industry experts

• Opportunity to work with our leadership team to strategize collaborate and solve customer challenges every day - YOU HAVE A VOICE AT SUCCESSKPI!

What You’ll Do:

• Run discovery workshops with business users to uncover gaps and opportunities for improvement identifying specific use cases that are relevant to the customer

• Partner closely with sales teams through the presales process including delivering value-based product demonstrations for customers partners and prospects; responding to bids Requests for Proposals (RFPs) and related requests; and assisting in building a compelling business case for customers

• Create and present a customized demo around customers’ use cases business objectives and competitive differentiators

• Find creative solutions to solve unique business problems

• Partner closely with cross-functional teams (i.e. sales product and services) to support best practices resolve technical concerns identify feature requests and track bugs

• Create and manage proof of concepts and manage customer expectations

• Representing the company at various conferences and events

• Respond to RFP requests and work closely with product management marketing and sales

What You’ll Bring:

Required qualifications to be successful in this senior role:

• BS or BA Degree or equivalent experience

• 9+ years of experience with one or more Contact Center as a Service (CCaaS) platforms specifically including Genesys Cloud Amazon Connect LiveVox UJET or TalkDesk required

• 5+ years of experience with Business Intelligence (BI) analytics quality management or operations management tools in a contact center environment

• Experience with multiple customer interaction channels including IVRs inbound/outbound voice email chat SMS and social

• Experience in a consultative approach to customers in a presales or customer-facing role for a SaaS company preferred

• Excellent interpersonal communication persuasion presentation and writing skills

• Must be willing to work in a fast-paced startup environment

• Ability to travel to partner and customer locations when required

• Ability to put the customer first

• Goal-oriented winning mindset and hardworking attitude

• Desire and ability to work in a high-growth start-up environment requiring flexibility and ingenuity

SuccessKPI Benefits:

• Virtual Work opportunity

• Opportunity to work and help shape a fast-growing company

• Medical Dental and Vision Insurance

• Stock Option Plan

• Open Time Off

• Paid parental leave for birth adoption and fostering

• 11 paid Company holidays

• 401k Savings Plan – with employer match

• Basic Life Insurance provided at no cost to you

• Accidental Death & Dismemberment Insurance coverage

• Long-Term Disability Insurance

• Short-Term Disability Insurance

• Life-Work Balance

• Employee Assistance Program providing insureds and their dependents with confidential experienced assistance in dealing with day-to-day life issues or crisis support for personal and professional goals and challenges.

• Development and career growth opportunities at one of the coolest companies around if we do say so ourselves