Senior Solutions Engineer - Voice of Customer

Quantum Metric Inc.

Senior Solutions Engineer - Voice of Customer

Posted Yesterday

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Hiring Remotely in United States

Remote

135K-160K Annually

Senior level

eCommerce • Enterprise Web • Information Technology • Software • Database • Analytics • Business Intelligence

Quantum Metric empowers organizations to leverage data understand customers and build digital products faster.

The Role

The Senior Solutions Engineer will lead the Voice of Customer strategies provide technical enablement and support sales execution by developing product demonstrations and engaging in strategic sales cycles. Responsibilities include collaborating with various departments and guiding the Sales Engineering team on VOC solutions.

Summary Generated by Built In

😎 Our Culture

Quantum Metric's number one objective is happy people diverse and inclusive culture. We’re passionate about empowering our people to become the best version of themselves offering coaching and training programs designed to accelerate their career in whatever direction they choose.

As a remote-first company we understand the importance of building an engaged diverse and fun place to work. We hold regular company-wide events seasonal challenges and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss share and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent to overcoming the barriers faced as Black Hispanic Asian American and Native Hawaiian/Pacific Islander LGBTQIA or other underrepresented backgrounds.

We are also passionate about the connections we build with our customers. You’ll not only work with some of the world’s most recognized brands but build lasting relationships.

At Quantum Metric we value all types of experience and education and don’t expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion persistence and integrity.

🚀About the Role

We are seeking an experienced and strategic individual to fill the hybrid role of Field Lead Voice of Customer (VOC) Industry Expert and Sales Engineering. This is a critical Field Leadership position that will be instrumental in driving the success of our VOC solutions. The ideal candidate possesses deep multi-year expertise in the Voice of Customer space combined with significant experience in Sales Engineering (SE) and SE leadership. This role requires a proven track record of developing and implementing high-impact pre-sales strategies and technical enablement programs. Success id derived from working with Sales Engineering leadership and Voice of Customer Go-to-Market leadership to develop an effective sales methodology for our new Voice of Customer solution that scales well to the Global Field.

🔧 Responsibilities

Strategy and Leadership

Work closely with the Head of Sales Engineering to define and execute the technical sales strategy for our VOC product line
Partner with the VOC Product Go-To-Market (GTM) team to translate product capabilities into compelling market-facing value propositions and sales tools
Act as the VOC industry authority for the Field Sales and Sales Engineering teams providing strategic guidance on market trends competitive landscape and customer pain points

Technical Enablement and Scaling

Develop and scale Field Expertise within the Sales Engineering team focusing on general VOC industry knowledge and in-depth technical understanding of our VOC solutions
Design and deliver comprehensive training programs workshops and resources to improve the SE team's ability to articulate value handle technical objections and close deals
Create and maintain a repository of high-quality sales assets including a master deck competitive positioning documents and best-practice guides

Sales Support and Execution

Develop cutting-edge product demonstrations and Proofs of Concept (POCs) that clearly illustrate the unique value and technical superiority of our VOC solutions for target personas and industries
Engage directly in key complex or strategic sales cycles as the senior-level VOC expert providing technical validation and building confidence with executive and technical buyers
Contribute to the development of winning sales strategies including playbook creation and effective integration of VOC solutions into broader enterprise sales motions

💡Requirements

Required Experience

Significant multi-year professional experience (e.g. 8+ years) in the Voice of Customer (VOC) industry including deep understanding of common platforms methodologies and best practices
Proven experience in a Sales Engineering or Pre-Sales technical role (e.g. 5+ years) with a strong track record of overachieving revenue targets
Prior experience in a leadership or mentorship capacity within a Sales Engineering organization is required
Experience collaborating with Product Management Marketing and Sales to develop and execute GTM plans

Skills and Attributes

Exceptional presentation and communication skills with the ability to articulate complex technical concepts to both technical and non-technical audiences
Strong technical aptitude and ability to quickly master new software and platforms
Demonstrated strategic thinking problem-solving abilities and a results-oriented mindset
Ability to travel 25% - to customer sites and internal meetings as required predominantly in the US but occasionally abroad

💻 Recruitment Process

Note: This interview process is subject to change. End stage candidates are also given the optional opportunity to meet with an Employee Resource Group Member if that is of interest.

- Recruiter Screen (30 minutes)
- Assessment (60 minutes)

- Hiring Manager Interview (45 minutes)

- Peer Demo (30 minutes)
- Panel Presentation (60 minutes)
- Chief Revenue Officer Interview (30 minutes)

- CEO Interview (30 minutes)

🏆 Perks and Benefits

This will be the best group that you ever work with! We support one another through obstacles and succeed as a team. Your hard work will be well rewarded. Most importantly you'll be strapped to a technology rocket ship bound for greatness! Your success at Quantum Metric will be a milestone in your career.

Group benefits

Medical Dental Vision Insurance (99% Medical base plan paid by the Company)

FSA DCFSA and HSA accounts

Employee Assistance Programs (EAP)

Telehealth options

Voluntary Life & AD&D STD LTD Critical Illness and Accident

Wellness Perks - discounts on a top-rated fitness app and Healthy Rewards program.

Discounts on Pet Insurance

401k (with employer match) and Options / Equity

13 company holidays

Unlimited Paid Time Off

Sick leave

Parental/Adoption Leave

In addition to our more traditional benefits we also offer great perks a flexible work environment and numerous resources for professional development and team building.

Promotional opportunities

Rewards and recognition programs

Robust onboarding and training program

One-time stipend for work-at-home employees

Monthly business expense stipend

Flexible work environments

Employee Discount Program (Perks at Work)

Employee Referral Program

Lead Referral Program

MacBook and awesome swag delivered to your door

Encouraging and collaborative culture

RECHARGE PROGRAM (after 3 years disconnect for 3 weeks no email/slack)

🐉 About Quantum Metric

As a leader in digital analytics Quantum Metric helps organizations put customers at the heart of everything they do. Providing a simplified approach to monitor diagnose and optimize the digital journeys that matter most the Quantum Metric platform offers in-depth customer understanding quantified and tied to core business objectives.

Today Quantum Metric captures insights from 50 percent of the world’s internet users supporting nationally recognized brands in ecommerce and retail travel financial services and telecommunications.

Quantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last six-consecutive years and has made the Best Places to Work lists by Glassdoor BuiltIn Fast Company and Forbes.

If the above role seems like a match and you’re interested in joining a team of people with exceptional potential from diverse backgrounds perspectives and life experiences we want to hear from you!

The job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change edit and add duties and responsibilities of all job descriptions at any time at its sole discretion and to notify the respective employee accordingly.

Quantum Metric will only provide offers of employment and all communications regarding employment from an official @quantummetric.com email address and/or LinkedIn inMail. Quantum does not recruit via channels such as WhatsApp or Telegram and will not ask for a candidate’s sensitive information and/or any upfront fees/costs during the job application process. Quantum asks that any candidates report any suspicious recruitment efforts to [email protected].

Quantum Metric is an E-Verify employer: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

Applicant Privacy Policy: https://www.quantummetric.com/legal/applicant-privacy-policy/

#LI-REMOTE #BI-Remote

Skills Required

8+ years in Voice of Customer industry
5+ years in Sales Engineering or Pre-Sales technical role
Experience in leadership or mentorship within a Sales Engineering organization
Experience collaborating with Product Management Marketing and Sales

What the Team is Saying

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The Company

HQ: Monument Colorado

418 Employees

Year Founded: 2015

What We Do

Quantum Metric is the leader in agentic digital analytics for the enterprise. The company provides the industry's most complete digital experience data helping enterprises understand why customer behavior changes and act with the required speed and confidence for today’s digital demands. Combining the industry’s richest most actionable data set with agentic AI Quantum Metric delivers a simple contextual understanding of customer behavior technical signals and impact as it relates to unique business goals and objectives. Global enterprises rely on Quantum Metric with the company supporting billions of digital interactions each month and reflecting insights from roughly half of the world’s internet users.

Why Work With Us

Quantum Metric is a remote-first unicorn blazing the trail for Continuous Product Design. By using AI and ML to quantify customer struggle our team provides real-time CX insights for enterprise clients. Every day is great here because we blend "rocket ship" innovation with a culture of Passion Persistence and Integrity that puts people first.

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Remote Workspace

Employees work remotely.

We are a remote-first company and we foster connection through Slack interest channels Employee Resource Groups regional team gatherings and online events.

Typical time on-site:

HQHeadquarters in Monument CO