Senior Solutions Manager

Job Title

Senior Solutions Manager

This position can be located in Portsmouth, NH, Dallas TX or Remote in these time zones.

Main duties

Design migration strategy to transition the customer from their current system to Amadeus platform

Work with Engineering and Technology teams to define the scope for customer migration, identify constraints, dependencies, and risks

Operate at different levels of abstraction from high level strategic planning to tactical project management of prioritization, creating schedules, milestones and deliverables

Work closely with customer and stream leaders to maintain full visibility of the project schedule and potential blockers. Report progress and highlights, and escalate issues and anticipated problems up to management chain.

Take end to end responsibility on the Customer Product implementation managing and coordinating planning of activities leading to the cutover jointly with the customer and required third parties.

Proactively identify technical, legal, procedural, logistical, and communication issues and drive creative solutions to fix them and manage risk

Provide pre and post implementation support through functional and technical expertise.

Identify resources needed for migration activities including training and support. Work closely with team leaders to ensure appropriate resource plan and roster for production rollout.

Follow up on and help drive the resolution of production problems arising

Work and collaborate with a team of technical project managers in charge of defining the migration scope and running implementation activities.

Contribute to pre-sales preparation or participate in Customer presentations

Use your technical subject matter expertise & experience with enterprise customers migration to train and enable scalable deployment.

Relevant Work Experience

8-10 years of related Solution / Implementation Management

Agile and/or SaFe experience is a plus

Functional experience on large or complex projects, preferably in the hotels domain

Previous experience in an Implementation, Functional Analysis, Product Analysis, Product Definition,

Experience in cross-functional processes in defect management and Development Cycle

Good understanding/experience of large system integration projects and challenges

Extensive knowledge of Travel technology and industry practices, particularly Hotel-related

Technical Skills

Advanced PC skills, ability to adapt to a wide variety of internal tools & technical environments

Strong analytical skills

Ability to understand and analyze complex business processes

Ability to understand and analyze complex functional/system problems and propose solutions or workarounds

High attention to detail

Fluent documentation and reporting skills - both written and verbal

Ability to work cooperatively with others to achieve team goals.

Ability to build stable and useful working relationships.

Personal skills

Multicultural approach ( US and /or Europe culture a plus)

Accountability, pro-activity and autonomy

Change management and flexibility

Analytical and conceptual thinking

Excellent Communication & interpersonal skills (focus on Customer Service, good customer empathy, listening & teaching skills)

Conflict management skills

Relationship and team-working (knowledge sharing)

Ability to co-ordinate cross-functional teams and to conduct 3rd party meetings

Technical skills

SQL

XML/Edifact/JSON

API

XSD/ICD

SaFe and Agile methodologies

MPP

UML

Business understanding

Previous knowledge of Hotel GRS's and data migration/solution will be a plus

Education

Master Degree educated or equivalent required

What we can offer you:

• A role on a team of more than 16,000 professionals and 149 nationalities working together to transform travel.
• Generous vacation, holiday, and sick paid time off.
• Health insurance and a robust and competitive benefits package.
• Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.
• A global, diverse and inclusive workplace.

Application process:

The application process takes no longer than 10 minutes! Create your candidate profile, upload your CV and apply.

Are you the one we are looking for? Apply now

Diversity & Inclusion

Amadeus is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or a related medical condition), ancestry, national origin, age, genetic information, military or veterans status, sexual orientation, gender expression, perception, or identity, marital status, mental or physical disability status, or any other protected federal, state, or local status unrelated to performance of work involved.

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