Senior Specialist IT Product Support

Company:Marsh

Description:

MMC is seeking candidates for the following position based in the Mexico City office and be onsite 3 days a week: Senior Specialist – IT Product Support

What is in it for you?

• A company with a strong Brand and strong results to match
• Culture of internal mobility, collaboration and valued partnership from the business.
• Employee Resource Groups which provide access to leaders, relevant volunteer and mentoring opportunities and interactions with counterparts in industry groups and client organizations.
• Entitled to vacation, floating holidays, time off to give back to your community, sick days, and national holidays (with early dismissal).

• Enjoy unlimited access to a vast range of courses and professional training through Udemy to continually enhance your skills and knowledge.

We will count on you to:

• The Level 2 Product Support Engineer is responsible for triaging tickets, providing technical assistance and resolving complex issues for MMC global applications.
• This position necessitates close collaboration with clients and cross-functional teams to ensure prompt and efficient issue resolution, while prioritizing customer satisfaction.
• Additionally, the Level 2 Product Support Engineer actively contributes to knowledge sharing, documentation, and continuous improvement efforts aimed at enhancing the overall support process.
• Ultimately, the Level 2 Support team plays a vital role in ensuring seamless operations and delivering outstanding technical support to clients.

What you need to have:

• Proficiency in spoken and written English language.
• Previous experience in a support role.
• Nice to have minimum experience with T-SQL programming language.
• Ability to work independently and as part of a team in a fast-paced, global environment with ambiguity.
• Strong prioritization skills to effectively manage tasks, both individually and as a team, while meeting objectives on schedule and maintaining high quality.
• Excellent problem-solving skills and the ability to collaborate effectively within a team.
• A curious mindset towards new technologies and a willingness to explore and implement them.

If you are interested, please send your CV in English.

Interviews will be held in English.

Marsh McLennan (NYSE: MMC) is the world’s leading professional services firm in the areas of risk, strategy and people. The Company’s 85,000 colleagues advise clients in 130 countries. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh provides data-driven risk advisory services and insurance solutions to commercial and consumer clients. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement and investment outcomes, and unlock health and well being for a changing workforce. Oliver Wyman s serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit marshmclennan.com, or follow us on LinkedIn and Twitter.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local based teams will identify at least one “anchor day” per week on which their full team will be together in person. office or working onsite with clients at least three days per week.