Senior Specialist Level II

• Work with the Level II Manager to define the Level II workflow for the Data Division. Contribute to ongoing efforts to streamline and improve this and related workflows.
• Utilize meta data to identify trends within large volumes of data cases. Propose solutions to mitigate those trends. Champion cross-team projects to implement approved solutions.
• Track evaluate and determine the resolution approach for complex data issues that escalate from the Level I teams (Product Support Client Service Consultant and Relationship Management).
• Demonstrate a high sense of ownership of the issues in the data ticket queue to be responsive and provide timely updates follow-up expedition and resolution.
• Prioritize issues properly by severity and impact.
• Partner with Client Service Product and Sales to ensure issue management processes are followed.
• Understand roles responsibilities and expertise of internal stakeholders to successfully expedite issue resolution.
• This will also be a client facing role that needs to meet with client either call or in-person from time to time.

• A minimum of 1-3 year of experience working with Morningstar's internal database tools and data collection processes including but not limited to RDB Data Manager XOI and TSDB.
• A minimum of 1-3 year of experience working with Morningstar data methodology.
• Excellent writing communication problem solving organizational and analytical skills.
• Ability to work independently and manage competing priorities and deadlines.
• Excellent computer skills.
• Morningstar Data Product knowledge is a plus.
• A bachelor's degree is required.

• Financial Health
  
  • 100% 401k match up to 6% of salary
  • Stock Ownership Potential
  • Company provided life insurance - 1x salary + commission
• Physical Health
  
  • Comprehensive health benefits (medical/dental/vision) including potential premium discounts and company-provided HSA contributions (up to $500-$2000 annually) for specific plans and coverages
  • Additional medical Wellness Incentives - up to $300-$600 annual
  • Company-provided long- and short-term disability insurance
• Emotional Health
  
  • Trust-Based Time Off
  • 6-week Paid Sabbatical Program
  • 6-Week Paid Family Caregiving Leave
  • Competitive 8-24 Week Paid Parental Leave
  • Adoption Assistance
  • Leadership Coaching & Formal Mentorship Opportunities
  • Annual Flex Stipend - $1000 annually to cover personal education & well-being expenses
  • Tuition Reimbursement
• Social Health
  
  • Charitable Matching Gifts program
  • Dollars for Doers volunteer program
  • Paid volunteering days
  • 15+ Employee Resource & Affinity Groups

What We Do

At Morningstar we believe in building great products in-house in a highly collaborative agile environment where we focus on technical excellence the user experience and continuous improvement. Our technologists represent a range of skills and experience levels but they all view their work as a craft and push technology’s boundaries.

Why Work With Us

Imagining big things is in our blood -- it's transformed us from a company with just a few employees in 1984 to a leading independent investment research company with a worldwide presence today. As of April 2020 we acquired Sustainalytics to drive long-term meaningful outcomes for investors in the ESG space. Join us on this exciting journey!

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