Senior Specialist, Product Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Specialist, Product Management

Overview
• Acts as a business owner and manages long-term and short-term strategic initiatives for a commercialized product
• Roles in this family oversee product evolution, establish go-to-market strategy, optimize products and resources, implement incremental improvements within the product’s life cycle, conduct ongoing care and maintenance, and manage PandL
Responsibilities
• Develop understanding of end-to-end product lifecycle (e.g., Studio framework), actively works to improve experience and skills
• Drive product development focusing on customer journey and experience
• Prepare launches and monitors product performance, adoption, and operational health
• Review information on competitors’ product offerings, business models and technology innovations on a regular basis and shares findings
• Identify opportunities to improve an overall product lifecycle processes
• Make a point to listen, observe and understand senior management and cross-functional team perspectives and/or preferences; ask effective questions to clarify understanding
• Use customer needs, research, user studies, metrics and competitive analysis to document business and product requirements and inform the backlog
• Display judgment to know when to escalate issues and liaise with cross-functional teams for resolution
• Support and participate in post-launch reviews and ensures feedback is reincorporated into enhancements
• Own and manage product documentation ensuring it is clear and easily consumable by product, cross-functional and engineering teams
• Stay aligned with GTM plans for the product set
• Report status and manage risks within their primary product team
• Take initiative and actively seek and participate in activities which stretches ones existing skill set
• Participate in team prioritization discussions with Product/Business management
• Mentor and guide new and less-experienced team members
• Assists with candidate selection and onboarding
• Share and seek knowledge within the Guild/Product to drive reuse of best practices and enhance productivity
Experiences
• Experience reviewing data reports and developing preliminary product enhancement recommendations
• Helped develop and manage a product or project budget/P&Ls (e.g., compiled estimates of cost drivers, developed bottom line numbers)
• Demonstrated consistent success working with partners across other functions in support of product go-to market strategies
• Take the time to fully learn the business requirements and associated use cases
• Understands and can explain the product set to cross-functional and senior managers
• Recognize discordant views and take part in constructive dialog to resolve them
• Verbal and written communication is clear and concise
• Improve team processes that accelerate product development, delivery, drive innovation, lower costs, and improve quality
• Has skills in test driven and behavior driven development
• Understands customer journeys and ensures a Mastercard good experience by continuously reducing Mean time to mitigate (MTTM) for incidents and ensuring high availability
Education/ Experience
 Bachelor’s degree or appropriate relevant experience required
 Knowledge of the marketplace and clients’ needs
 Has had P&L exposure
 Significant experience (3-5 years) in one or more of the following areas and/or functions:
 Project Management
 Vendor Management
 Bankcards / Fee Services
 Financial Services/ Retail Banking
 General banking industry/ Payments
 Marketing
 Operations
 Customer Service
Competencies
 Analytical Thinking/Problem Solving
 Continuous Improvement
 Creativity/Innovation
 Initiative
 Project Management
 Customer Focused Solution Design
 Oral/Verbal/Written Communication
 Relationship Building
 Team Leadership
 Awareness and sensitivity to cultural customs and diversities
 Bi / Multi- lingual depending on Region (e.g. LAC region: Spanish, Portuguese)

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.