Senior Specialist, Product Operations

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Specialist, Product Operations

Overview

• Develops and executes go-to-markets for new products including positioning, operations, collateral development, training materials and landing page development

• Oversees long-term and short-term strategic initiatives for a product focused on growth and enablement.

Role

• Ensures that operating, customer, and market readiness requirements are met for products, product enhancements and product features
• Installs product service models and supports process and program infrastructure by customer type (e.g. issuer, acquirer, merchant, wallet partner, consumers) and geographic market
• Monitors achievement of corporate key performance indicators (KPIs), and defines KPIs for their area of responsibility
• Implements and monitors business processes and standards to ensure a controlled global operating environment consistent with profitability standards in their area of responsibility
• Supports efforts to ensure recoverability of essential business functions in the event of business disruption, including providing recommendations for modifications
• Works with technology, engineering, operations, and architecture teams to manage a strategic platform roadmaps in support of product roadmaps and market expansion goals
• Helps inform to the annual budgeting and financial strategy for their area of responsibility including initial ask

All about you

• Proven ability to work in a matrix environment.
• Ability to use hard data and metrics to back up assumptions and develop business cases.
• Demonstrated ability to operate with independence and autonomy.
• Proven track record of data-driven decision-making and applying continuous improvement and test-and-learn methodologies across teams.
• Can communicate to executives, peers, and staff with impact, eloquence, and authenticity.
• Demonstrated experience building relationships, partnering with and influencing people while commanding the respect of individual product teams across the organization

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.