Senior Specialist, SDM Product Support

Join us in creating the technology that helps the world act together

We are a B2B technology innovation leader pioneering the future where networks meet cloud. At Nokia you will have a positive impact on people's lives and help build the capabilities needed for a more productive, sustainable, and accessible world.

Be part of a culture built on an inclusive way of working where we are open to your ideas, you are empowered to take risks and are encouraged to be fearless in bringing your authentic self to work.

The team you'll be part of

As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

What you will learn and contribute to

Nokia of America Corporation, Senior Specialist, SDM Product Support (Multiple Positions), Dallas, TX. Responsible for maintenance, administration and technical support for customer networks, and overall performance of the SDM products, and supporting customers for end-to-end support. Participate in emergency on-call support. Support change management service delivery. Coordinate and participate in pilot and upgrade roll-outs and patch installations. Collaborate with Research and Development to find solutions. Provide technical trainings to team. Responsible for new technology support and service deployment, providing technical answers, sharing technical information and providing competence transfer, ensuring quality customer satisfaction survey targets are met, and consulting with customers regarding optimization, planning, feature activations, and other improvements. Provide support for live network subscriber data management products trouble reports which require a deep understanding of Core Network Elements, 5G Architectures, and Cloud Deployments.#LI-DNI

Your skills and experience

SALARY RANGE: $94,744 - $163,800 per year

WORK SCHEDULE: 40 hours per week, M-F (9:00 a.m.-5:00 p.m.)

JOB REQUIREMENTS: Must have a Bachelor's degree or foreign equivalent in Computer Science, Electrical Engineering, Information Technology, Telecommunications or a related field and 5 years of related progressive post-Bachelor's work experience, or Master's degree or foreign equivalent in Computer Science, Electrical Engineering, Information Technology, Telecommunications or a related field and 2 years of work experience.

Must have at least 2 years of work experience with the following: Core Network Elements, including Subscriber Data Network architecture and applicable standards including HSS, IMS and Diameter; and Cloud Deployments, including experience with OpenStack and Kubernetes.

Employer will accept any combination of education, training, or experience.

QUALIFIED APPLICANTS: Interested applicants should apply via Nokia's Career website or email their CV to [email protected] & specify Requisition #TX23-2200054 in the subject line.

If offered employment, must have legal right to work in the U.S. EOE.

What we offer

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World's Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.