Senior Specialist Software Engineer

 So, what’s the role all about?

We are seeking a skilled and experienced Contact Center Developer with expertise in routing and .net programming to join our dynamic team. As a Contact Center Developer, you will be responsible for developing and maintaining contact center applications, with a specific focus on routing functionality. Your role will involve designing and implementing robust and scalable routing solutions, ensuring efficient call flows and optimal customer experiences. You will collaborate closely with cross-functional teams, including software developers, system architects, and contact center managers, to deliver cutting-edge solutions that enhance our contact center operations.

How will you make an impact?

• Develop, enhance, and maintain contact center applications with an emphasis on routing functionality.
• Design, implement, and optimize routing algorithms to ensure efficient and effective call flows.
• Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions.
• Perform system analysis, troubleshooting, and debugging to identify and resolve routing-related issues.
• Conduct regular performance monitoring and optimization of routing strategies to ensure optimal customer experiences.
• Maintain documentation, including technical specifications, system designs, and user manuals.
• Stay up to date with industry trends and emerging technologies in contact center and .Net development and apply them to enhance our systems.
• Participate in code reviews and provide constructive feedback to ensure high-quality code standards.
• Deliver high quality, sustainable, maintainable code.
• Participate in reviewing design and code (pull requests) for other team members – again with a secure code focus.
• Work as a member of an agile team responsible for product development and delivery
• Adhere to agile development principles while following and improving all aspects of the scrum process.
• Follow established department procedures, policies, and processes.
• Adheres to the company Code of Ethics and CXone policies and procedures.
• Excellent English and experience in working in international teams are required.

Have you got what it takes?

• BS or MS in Computer Science or related degree
• 8-12 years’ experience in software development
• Extensive experience in .Net C# or Golang
• Good understanding of .Net and design patterns and experience in implementing the same Experience in developing with REST API
• Must be good at SQL and implementing stored procedure on SQL Server
• Strong knowledge of working and developing Microservices.
• Experience with Docker/Kubernetes is a must. 
• Experience with cloud service provider like Amazon Web Services (AWS), Google Cloud Engine, Azure or equivalent Cloud provider is a must.
• Experience with AWS Could on any technology (preferred are Kafka, EKS, Kubernetes)
• Extensive experience refactoring code and developing solutions with a minimum risk of regression.
• Experience with Continuous Integration workflow and tooling (i.e., JIRA, Bamboo, Bitbucket)

You will have an advantage if you also have:

• Strong communication skills
• Experience with cloud service provider like Amazon Web Services (AWS), Google Cloud Engine, Azure or equivalent Cloud provider is a must.
• Experience with Golang

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next Nicer!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 4129
Reporting into: Tech Manager
Role Type: Individual Contributor