The Senior Specialty Market Relationship Manager oversees the customer experience for complex insurance implementations managing large accounts and coordinating services across teams to enhance client satisfaction.

Description and Requirements
The Team You Will Join
Join the nation's largest non-medical carrier of group insurance where your work will impact over 55000 customers and cover more than 50 million employees and family members. As part of MetLife's Group Benefits team you'll deliver innovative benefits solutions - life disability dental vision and voluntary benefits - tailored to today's employers and workforces. Collaborate with customers brokers and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most.
The Opportunity
The Senior Specialty Market Relationship Manager is responsible for delivering an exceptional end-to-end customer experience for complex and high-value Association market implementations & relationships. Guided by our purpose - always with you building a more confident future - and our New Frontier strategy this role plays a critical part in strengthening client retention improving profitability and enhancing service delivery.
This is an exciting opportunity to work closely with sales underwriting and external partners while managing large-scale relationships during implementation and driving operational excellence. You will lead service strategy for key accounts influence outcomes across multiple stakeholders and directly impact customer satisfaction in a dynamic and growing segment of the business.
Key Responsibilities

• Lead resolution of complex service installations and act as the primary contact for high-profile Association clients and TPAs
• Manage end-to-end installation experience for assigned clients including renewals service delivery and relationship management
• Oversee third-party administrator performance including audits service quality and continuous improvement initiatives
• Develop strategies to improve client retention profitability and overall customer experience
• Coordinate cross-functional collaboration with Sales Underwriting Claims Billing and Operations to fulfill client commitments

Required Qualifications

• 8-10 years of experience in insurance client service or project management with a focus on customer experience delivery and implementation
• Proven experience managing insurance implementations and complex account portfolios
• Strong project management and organizational skills with the ability to manage multiple priorities simultaneously
• Excellent problem-solving communication and stakeholder management skills

Preferred Qualifications

• Bachelor's degree
• Experience in the PEO Association or broader employee benefits insurance space
• Knowledge of group insurance products including worksite and voluntary benefits
• Strong presentation skills with experience engaging brokers consultants and external partners
• Proficiency in Microsoft Office tools (Excel PowerPoint Word) and project tracking tools

The expected salary range for this position is $78000 - $105000 . This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health financial wellness and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision dental insurance and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services a retirement pension funded entirely by MetLife and 401(k) with employer matching group discounts on voluntary insurance products including auto and home pet critical illness hospital indemnity and accident insurance as well as Employee Assistance Program (EAP) and digital mental health programs parental leave paid time off paid holidays volunteer time off tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" Fortune World's 25 Best Workplaces™ as well as the Fortune 100 Best Companies to Work For® MetLife through its subsidiaries and affiliates is one of the world's leading financial services companies; providing insurance annuities employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets we hold leading positions in the United States Latin America Asia Europe and the Middle East.
Our purpose is simple - to help our colleagues customers communities and the world at large create a more confident future. United by purpose and guided by our core values - Win Together Do the Right Thing Deliver Impact Over Activity and Think Ahead - we're inspired to transform the next century in financial services. At MetLife it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race color national origin religion creed sex (including pregnancy childbirth or related medical conditions) sexual orientation gender identity or expression age disability marital or domestic/civil partnership status genetic information citizenship status (although applicants and employees must be legally authorized to work in the United States) uniformed service member or veteran status or any other characteristic protected by applicable federal state or local law ("protected characteristics").
If you need an accommodation due to a disability please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
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