Senior Sports Ambassador (NYC)

HIRING IMMEDIATELY

• Competitive part time hourly rate of $24.50 / hour

About us: 

Founded in 2010, CLEAR’s mission is to create frictionless experiences. With more than 12+ million members and hundreds of partners across the world, CLEAR’s identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - making everyday experiences easier, more secure, and more seamless. Since day one, CLEAR has been committed to privacy done right. 

About the Role: 

The Senior Sports Ambassador will be a part of our sports platform leadership teams, assisting with the daily oversight of our operations at these locations. The ideal candidate for this position is an excellent communicator who thrives in a fast-paced, entrepreneurial environment. A management background in sports is not necessary to be successful in this role, but you must be an excellent leader with a great track record of leading people & events.

Key Responsibilities Include:

• Ensure CLEAR’s enrollment and verification operations are conducted with the highest levels of security and integrity, and in compliance with all TSA, venue and CLEAR regulations, policies, and procedures
• Ensure CLEAR attendants are providing best-in-class customer service
• Serve as a CLEAR ambassador throughout the sports venue community
• Drive new enrollments through the dedicated off site events by consistent sales coaching, contests and recognition. Drive new Downloads and adoption rates at Venues for VIP Lane and other platforms. Conduct analysis to result in recommendations and implementation of ideas to generate new customers.
• Analyze key metrics, customer feedback and direct "on the floor/ On-site" observations to make informed decisions on how to improve.
• Support an open and exciting internal corporate culture that motivates all team members, fostering creativity, innovation, advancement and a solution orientation.
• Train new and existing sports employees on all procedures, customer service and sales
• Collaborate with CLEAR leadership to create CLEAR best practices
• Work to provide the best experience for our members and to meet required security & customer service protocols
• Develop and maintain relationships with key stadium and venue stakeholders

Minimum Qualifications:

• 2-3 years of work experience leading or working with a team in a customer facing operation 
• Strong ability to lead, collaborate, and execute all task related to the team
• Excellent interpersonal and communication skills with the ability to motivate, mentor and influence others
• Ability to show demonstrable track record of managing long term partner relationships to drive growth
• Proficiency in Google G-Suite and Microsoft Office
• Required to successfully complete a government background investigation

CLEAR is an equal opportunity employer and does not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.