Senior Staff Engineer - Field Service

Job Description Summary

The Aviation Field Service Engineer will act as the point of contact for all customer related technical issues, supporting Programs. The support team are 24/7 providing technical advice & assistance to the customer in the operation, maintenance, repair, logistic support, & installation of jet engines. You will provide on-site interpretation of OEM data & technical instructions, and communication to internal organizations regarding status of engine programs, events, & trends.
The FSE function is to prevent the next event by supporting operational issues as they arise and managing the Technical Program plan for each engine model they support, including updating customer progress on CI's, AD's and SB incorporation. In this role you will need to build a trusting, influential relationship with your customer at all levels of management.

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• Serve as the primary GE on-site or mobile Technical representative before, during, and after the Aircraft enters service
• Provide program leadership, technical direction, and assistance to the customer in the operation, inspection, maintenance, and repair of assigned jet engine product lines
• Perform duties as the FSE for all assigned GE product lines and assist the customer with technical understanding of the operation, maintenance, and trouble-shooting of multiple types of GE products
• Review effectiveness of maintenance actions to identify training needs
• Apply Six Sigma / LEAN analytical tools to assist the customer with proactive reliability and management or procedural improvements
• Assist customer with improving reliability and reducing cost of ownership
• Provide single point of contact to the customer, customer team, and all other GE stakeholders
• Assist the factory with data collection and timely reporting to facilitate fleet performance analysis, including marketing intelligence and sales opportunities for services, and support
• Assist customer with spare parts ordering, issues resolution, and RSPL provisioning
• Provide recommendations on proactive maintenance based on engine data trend shifts.
• Field Service domain expertise
• Office site management (e.g., supplies, space, furniture, utilities) at a top tier 1 customer
• Technical mentoring & coaching of FSEs
• Technical on-boarding of new FSEs
• Assist CSM, CPM and SD in customer negotiations

• Bachelor's Degree from an accredited college or university (or High School Diploma / GED with preference in Aerospace)
• Minimum of 5-6 years of experience in Aerospace engineering or Airline operational support
• Ability and willingness to travel for months at a time to various locations, as required

• Bachelor's Degree in Aerospace Engineering or similar
• Strong oral and written communication skills
• Strong interpersonal and leadership skills
• Proven analytical and quality improvement ability
• Demonstrated proficiency in repair troubleshooting, shop operations, and testing of jet engines
• Ability to make formal presentations to all audiences
• Ability to work with all levels of maintenance, engineering, and management
• Project management and Lean 6 Sigma / Green Belt experience
• Demonstrated ability to lead and influence customer and peers
• Fluent in English - proficiency in local language
• A&P or LAME certification
• Humble: respectful, receptive, agile, eager to learn
• Transparent: shares critical information, speaks with candor, contributes constructively
• Focused: quick learner, strategically prioritizes work, committed
• Leadership ability: strong communicator, decision-maker, collaborative
• Problem solver: analytical-minded, challenges existing processes, critical thinker