Senior Strategic Account Advisor

Reporting to the VP, Strategic Solutions, the Strategic Solution Consultant engages prospective FIs in deals of high complexity and long duration. These are often opportunities with high MRR, many non-standard requirements, product roadmap commitments, and may include proposing multiple product lines associated with FinEx messaging. The Strategic Solution Consultant is responsible for understanding the business and technical capabilities of all Q2 solutions and tying together those capabilities to provide solutions to a wide variety of client business problems. In order to build rapport with prospective FIs, the Strategic Solution Consultant is responsible for articulating Q2’s value proposition across its comprehensive product suite, evangelizing the FinEx story, and understanding industry best practices for solving business problems using modern technology.

Duties and Responsibilities:

• • Develop and articulate the value-sale propositions of the Q2 product suite to prospective clients. This includes interacting with experts from Q2 product lines.
  • Prepare and deliver presentations and demos of the Q2 product suite differentiating the FinEx messaging within the industry.
  • Work with clients to understand their relationship with their community and customers, strategic goals and end user business needs. Then position Q2 solutions to solve various business problems for both the FI and end users with solutions centered on the digital banking channels.
  • Understand the business and technical scope of the solutions to be delivered. Utilize solution blueprint and other documentation techniques to communicate requirements internally to sales, development, product and implementation.
  • Represent and speak on behalf of Q2 at industry conferences, tradeshows and councils.
  • Communicate externally with FI contacts of all levels to provide a sense of consultative guidance for and stewardship of Q2 solutions to their business problems.
  • Work internally with Marketing, Product, Security, Sales, Implementations and Development to enhance Q2 product offerings, address roadmap requirements, augment FinEx messaging, and understand operational and functional boundaries for the products to set proper client expectations.

Requirements:

• • High commitment to client satisfaction
  • Excellent written/oral communication skills and ability to interface effectively with prospect business and technical teams as well as non-technical FI Senior Management
  • Remains calm, diplomatic and cooperative under stressful conditions
  • Attention to detail, exceptional follow-through, ability to prioritize, stay organized, and multi-task
  • Promotes a strong sense of urgency and enthusiasm for reaching goals and meeting deadlines
  • Ability to convey concepts and training in both individual and group settings
  • Excellent people and teamwork skills including the setting of priorities and following-up
  • Familiarity with enterprise software deployment architecture and methodologies
  • Strong knowledge of effective business requirements practices and support methodologies
  • Passion for improving processes and a commitment to customer satisfaction
  • Travel may be required up to 40% of the time
  • 8-12+ years with previous work experience in a similar consultative role or operational role in the banking/credit union space – Solution Consultant, Sales Engineer, Business Analyst, Technical Business Consultant, etc.
  • Preferred 2 years of experience working for Q2 in related roles
  • Bachelor’s Degree in related field or equivalent experience

#LI-TG1

#LI-REMOTE

At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.