Senior Strategic Accounts Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Strategic Accounts Manager in United States.

This role sits at the intersection of client success, analytics, and strategic execution within a high-impact healthcare technology environment. You will act as a key partner to major clients, ensuring seamless delivery of services, strong communication, and proactive issue resolution across complex account structures. The position blends relationship management with data-driven decision-making, requiring you to translate insights into meaningful business actions. You will collaborate closely with internal cross-functional teams including operations, product, analytics, and compliance to drive continuous improvement. Success in this role directly influences client satisfaction, retention, and long-term account growth. This is a fast-paced, highly collaborative environment where adaptability and ownership are essential. You will play a critical role in shaping how clients experience value and outcomes.

In this role, you will manage strategic client relationships while ensuring operational excellence and alignment across multiple internal teams supporting each account.

• Manage ongoing client communication, ensuring timely responses, escalation handling, and resolution of complex issues across accounts
• Coordinate and track client support requests and operational tickets through to completion with internal stakeholders
• Analyze client performance data, trends, and KPIs to generate actionable insights and support strategic decision-making
• Develop presentations, reports, and client-facing materials that clearly communicate value, outcomes, and recommendations
• Partner with cross-functional teams including operations, product, analytics, compliance, and clinical stakeholders to solve client challenges
• Participate in regular business reviews with clients and internal leadership to assess performance and drive improvement initiatives
• Identify opportunities to enhance processes, improve client experience, and support long-term account growth

Requirements:

This role requires a strong blend of client management expertise, analytical thinking, and cross-functional collaboration in a fast-moving environment.

• 9+ years of experience in account management, client success, consulting, healthcare operations, or similar client-facing roles
• Bachelor’s degree in a related field
• Strong analytical skills with the ability to interpret data, identify trends, and support recommendations
• Proven ability to manage complex stakeholder relationships across internal and external teams
• Excellent communication, organizational, and problem-solving skills
• Experience working in cross-functional environments and driving operational or strategic initiatives
• Comfortable in fast-paced, evolving environments with shifting priorities
• Healthcare industry experience strongly preferred (health plan experience is a plus)
• Project management experience and ability to coordinate multiple initiatives simultaneously

Benefits:

• Fully remote work opportunity (with approximately 10% travel)
• Medical, dental, vision, life, and disability insurance coverage
• Employee Assistance Program (EAP)
• 401(k) retirement plan with company match
• Flexible Spending Accounts (FSA) and Health Savings Account (HSA) options
• Flexible Time Off (FTO) plus company-paid holidays
• Up to 14 weeks of paid parental leave
• Pet insurance coverage
• Annual salary range: $155,000 – $170,000 (plus bonus eligibility and additional benefits package)