Senior Strategic Agency Manager, Google Customer Solutions (English)

Minimum qualifications:

• 8 years of experience in business development, partnerships, management consulting, advertising sales, digital marketing or working in the media industry.
• Experience working with C-level executives and cross-functionally across all levels of management.
  
• Experience in sales, including various sales techniques (e.g., effective questioning, objection handling, pitching).
  
• Experience working with or for advertising agencies.
• Ability to communicate in English fluently to support client engagements.

Preferred qualifications:

• Experience strategically assessing and achieving client success via sales techniques, including effective questioning, objection handling, compelling narratives, storytelling, and competitive selling.

Knowledge of online marketing strategy and tactics, including expertise in managing digital advertising campaigns with a focus on performance marketing.

Knowledge of agency business models, customer retention, growth, and new business acquisition for agencies.

Ability to lead and manage multiple projects with a broad range of internal and external constituents simultaneously.

Ability to own a portfolio in a business context and drive growth.

About the job

Consulting with a wide variety of existing advertising companies of all sizes, you are committed to finding the optimal advertising solution for each client. Your interest in sales and the digital economy and your entrepreneurial drive enables brands to expand their businesses with Google's latest advertising products and solutions. Your understanding of online media combined with your commercial know-how shape how new and existing businesses grow. Using your effective communication skills, you are the face of Google to a portfolio of clients whose needs you listen to, and help define the strategy for how their products and services can reach thousands or millions of users.

The Agency Partnership team drives customer success by partnering with a wide range of digital-first media agencies in the UK and Ireland.

As a Strategic Agency Manager, you will primarily focus on C-level stakeholder relationships and co-create business growth strategies with a portfolio of agencies by identifying and executing opportunities for growth.

You will focus on increasing digital capabilities and strengthening long-term commercial growth partnerships within our Google Customer Solutions (GCS) agencies, driving scalable business growth and product adoption across the broader portfolio of agency-managed accounts.

You will drive alignment on the allocation of strategic resources for these agencies to fuel your growth enablement initiatives, collaborating with client strategists and product specialists to deliver mutual growth to our agencies, their customers, and to Google.

You will also develop the acquisition and offer capabilities of your assigned agencies across all levels of the organization in order to enable sustainable business growth for all parties.

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you'll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

Responsibilities

• Deliver against ambitious quarterly business and product goals. Grow agency business by driving scalable product adoption and growth across a broad portfolio of agency clients.
• Own a portfolio of agencies by thoroughly understanding growth drivers, identifying opportunities for growth, managing risks, and building multi-quarter plans for achievement.
• Work towards long-term strategic goals on new and existing business consistently, while prioritizing and delivering outstanding experiences to Google's agency partners.
• Manage and strengthen primary agency relationships from C-level all the way down, including Media Planners and Buyers.
• Shape the agency team strategy by being a thought partner for the leadership team internally on strategic initiatives and agency-level planning.