Senior Strategic Client Manager

VideoAmp is looking for an experienced Client Success team member with expertise in ad tech, and linear and digital measurement to manage several Strategic TV Network clients across pre and post sales activities. The Senior Strategic Client Manager, TV Networks will have revenue goals and is responsible for the overall integration, project management, account support, and growth of a specific book of business across our sell side clients (TV networks and publishers). This role will work closely with the product, sales, and business development teams to ensure VideoAmp delivers against project timelines, provides best in class customer services, and maximizes customer engagement potential with all VideoAmp solutions. Our Client Success team members are passionate about solving customer challenges and have extensive knowledge of tech, data, TV & digital video space. They have a proven track record of exceeding revenue goals and building client relationships for a high growth ad tech organization. 

Roles & Responsibilities 

• Support and grow revenue and client engagement with VideoAmp across several Tier 1 TV Network accounts
• Drive client value through customer centric problem solving and outcomes.
• Increase Retention by exhibiting excellent customer service and driving clear value to the end customer. 
• Communicate and train all customers on all new product features and updates. 
• Grow existing business, by value-selling VideoAmp’s solution suite, while increasing adoption of applications that deliver client value leveraging quantitative and qualitative skills
• Responsible for collaborating with sales on all pre-sale proposal processes through execution - maintaining, and growing existing client relationships (reporting, client deliverables, client engagement)
• Meet with customers to review mutual expectations of business governance activities, sales and commercial inquiries, as well as, service issues related to the health of the account and agreed upon SLAs.
• Perform comprehensive monthly and quarterly customer strategic business and service reviews and develop improvement plans focused on overall service experience.
• Problem solving, analytical, and communication skills, with the ability to articulate client’s needs based on data-driven insights.
• Ability to influence stakeholders and lead cross-functional teams across matrixed organizations.
• Lead all troubleshooting and issue escalation.
• Gather customer feedback in order to constantly improve the customer experience.
• Prepare and lead customer meetings (in-person and virtual).
• Facilitate all cross-function discussions.
• Pro-actively surfaces relevant growth opportunities to customers.
• Performs other related duties as assigned by management.

Required Experience/Skills

• 7+ years of relevant experience in customer success roles in ad tech or linear television.
• Strong written and oral communication skills.
• Highly organized, obsessed with details, and able to see the big picture.
• Strategic, analytical and critical thinker.
• Self-starter and highly motivated.
• Team player that constantly seeks opportunities for collaboration.
• Strong work ethic and autonomous individual with a experience in customer success or relations; desire to work in a fast-paced, results-driven environment

PERKS:

This position pays between $130,000 - $145,000 + Bonus/Commissions + Equity + Benefits. The actual compensation offer will be determined by a number of factors, including, but not limited to, applicant's qualifications, skills, and experience. 

• Unlimited paid time off each year 
• Company sponsored health, dental and vision benefits for you and your dependents
• Access to state-of-the-art fitness classes and personal trainers to promote your well-being
• Partnership with DoorDash for meal deliveries
• Employee Advisory Groups / Proactive Social Groups
• 401k Plan
• Referral Bonus
• Progressive approach to paid parental leave
• Epic personal and professional growth opportunities

ABOUT 

We believe every human on the planet should have the option of free access to the world’s information and content. In many cases this belief is powered by a three way value exchange between a publisher producing free content, a consumer consuming it and an advertiser paying the publisher for the chance to connect with its audience. The underpinning of this value exchange relies on having an independent auditing, measurement and optimization layer to power the transaction between the advertiser and publisher.

Today the industry standard tools for advertising and media measurement and optimization are usually designed where increased personalization, higher advertising return on investment and increased publisher revenues often comes with negative trade off for consumer privacy or security risks of leaking private data. We envision a world where this doesn't have to be the case - a world where consumer privacy, security, and governance are incorporated into the fabric of the codebase while enabling the necessary business use-cases to effectively keep the world’s information and content free for everyone.

VideoAmp’s mission is to create software and data solutions to enable advertisers to accurately measure and optimize their entire portfolio of linear TV, OTT, digital and walled garden investments while empowering publishers to effectively align and monetize their audiences with the advertiser’s desired outcome in a consumer-first privacy paradigm.

Come and Join Us!