Senior Strategic Partnership Manager (Carrier)

The Senior Strategic Partnership Manager (Carrier) will be responsible for creating and managing high-impact customer relationships, maintaining account health, providing product feedback, and being a customer advocate. This role requires a strong understanding of benefits and carrier economics, a commercial lens, a challenger mentality, and exceptional relationship management skills across a highly fragmented organization. The Senior Strategic Partnership Manager (Carrier) demonstrates a thorough understanding of Nayya’s products and will be responsible for driving engagement and expansion through all stages of the client life cycle and renewal process.

The ideal candidate will be apt in building strong relationships with strategic customers. You will be able to “tell the story” and demonstrate value to promote Nayya’s solutions and achieve mutual satisfaction.

• Build and nurture strong relationships with Distribution and Product leadership at strategic customers (Carriers), understanding their needs and requirements with a commercial lens.
• Leverage strong understanding of benefits to communicate the Nayya value proposition and product impact with cross-organizational stakeholders
• Enable our partners' Distribution team by promoting Nayya’s solutions and its impact 
• Develop trust and embrace a challenger mindset, serving as both an advisor and a collaborator to ensure the best outcomes for all parties involved.
• Expand relationships with existing customers by proposing tailored solutions that meet their objectives and drive commercial growth
• Drive engagement & adoption and foster enthusiastic, passionate clients
• Collaborate closely with the Nayya product teams to ensure alignment between customer needs and product offerings
• Be responsible for customer satisfaction, retention, and expansion of existing accounts
• Build and conduct executive business reviews (QBRs) , listening to customer feedback and discovering areas of improvement
• Negotiate and close renewal business
• Own client NPS, churn, retention and growth
  

What You’ll Bring

• 10+ years of experience in benefits and/or partner management in a SaaS environment
• Experience advising and managing clients or partners, ideally as a benefits consultant
• Strong project management skills to effectively coordinate cross-functional initiatives and drive outcomes
• Willingness to work and make decisions with imperfect information
• Demonstrated ability to consistently take initiative with a true “builder” mindset
• Experience in renewing and expanding products within existing customers
• Strong executive presence with excellent verbal and written communication skills, as well as client-facing presentation skills
• Adept at understanding and articulating Nayya’s products, and mapping the respective value propositions to customer needs
• Enthusiasm for a fast-paced, dynamic work environment
• High attention to detail and a consultative, highly tailored client experience
  

The salary range for New York based candidates for this role is $145,000- $170,000. We use a location factor to adjust this range for candidates that are located outside of geographic region of our New York office. Placement within the salary band is determined based on experience.

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